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tommygun1208
Great Neighbour / Super Voisin

Add Ons

My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?

RossN
Mayor / Maire

Re: Add Ons

@tommygun1208 is it possible your plan didn't change check in your self serve

gblackma
Mayor / Maire

Re: Add Ons

@tommygun1208 restart your phone. And try dialing the number with a 1 in front of it. Welcome to the community. Stay safe.  Stay off of the fudge. 

 

gpixel4
Mayor / Maire

Re: Add Ons

Screenshot_20200418-193411-01.jpeg

@tommygun1208 goto your self serve and check if you have "available funds" if you do, that means you still have to choose the plan and apply it.

hairbag1
Mayor / Maire

Re: Add Ons


@tommygun1208 wrote:

My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?


You must choose between Change plan now or Change at my next renewal.

If you chose the first one, it should take effect...immediately.

hairbag1
Mayor / Maire

Re: Add Ons


@tommygun1208 wrote:

My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?


You also have the option of just a calling add-on 500 minutes of Canada wide calling for $5. Any unused add-on minuted left at renewal will roll over until you use them up. Good augment for your $15 plan.

gpixel4
Mayor / Maire

Re: Add Ons

everybody gets a bravo, that's teamwork! no double dips @hairbag1 sorry.

 

 

gj! 👍 

dabr
Mayor / Maire

Re: Add Ons


@hairbag1 wrote:

@tommygun1208 wrote:

My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?


You also have the option of just a calling add-on 500 minutes of Canada wide calling for $5. Any unused add-on minuted left at renewal will roll over until you use them up. Good augment for your $15 plan.


I would have to agree with @hairbag1  here that you could have just purchased the 500 mins add-on to tide you over until your renewal cycle, unless you do more that 600+ mins of outgoing calls per cycle.

Naepalm
Mayor / Maire

Re: Add Ons


@tommygun1208 wrote:

My $15 plan notified me that I had only 10 min. left so I changed my plan to the $25 one. When I went to use it, my phone said I could not make a local call because I did not have a long distance add on.....WTF?


@tommygun1208 anytime you face a situation like that sometimes it is good to come to the community and ask, "Hey I ran out of minutes whats my best option." It's a good idea to lean on the community some people may have some advice that we haven't thought to or a cheaper way to get a SIM card or extra minutes etc. 

 

Stay safe brother! 

brettster99
Deputy Mayor / Adjoint au Maire

Re: Add Ons

@Naepalm 

 

I agree. To be honest I did not even remember that the regular price for 1GB add on was $30 ir even that it was half off. I really only found that out here that the add on was on sale. Also with the previous thread that I think is now in the Lounger about having 20% off vouchers and $5 sim cards that they dont have anymore at Canadian Celluar supplier. 

 

 

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