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Pokey
Good Citizen / Bon Citoyen

Add On

I just added the US talk text 10 days.  When will it be activated

dabr
Mayor / Maire

Re: Add On


@Pokey wrote:

I just added the US talk text 10 days.  When will it be activated


@Pokey   That add-on is for use when traveling in the US...are you in the US?   It should be available immediately if you followed all the steps and rebooted the phone.

 

Add-ons require that you first add funds and then take the second step of purchasing add-on, make sure you took both steps and check to see if the add-on appears under My Data & Add-on on the overview page of your account.

 

You can also make sure you are connected to either AT&T or T-Mobile.

 

Pokey
Good Citizen / Bon Citoyen

Re: Add On

No I'm not in the States.  I want to phone to the states.

Triguy
Mayor / Maire

Re: Add On

You need to purchase the US long distance calling add-on.

1000 U.S. Long Distance Minutes - $15

Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialled: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726

 

You could try contacting a moderator to see if they will refund the amount.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Pokey
Good Citizen / Bon Citoyen

Re: Add On

I want to call to the States and it says I dont have that in my plan.  Help!

 

Peggy

dabr
Mayor / Maire

Re: Add On


@Pokey wrote:

No I'm not in the States.  I want to phone to the states.


@Pokey   Then you've purchased the wrong add-on and will need to message moderators to remove that add-on and give you an account credit for the wrong purchase.  Here's a link to chatbot to submit a ticket to moderators for the account credit, follow prompts to submit your ticket:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

While you wait to hear back from moderators, you can go back into your account and purchase the correct add-on of $15/1000 mins for US calling from Canada.  This add-on won't expire and remaining mins remain on your account until depleted.

 

BTW do you actually see the US roaming add-on in your self serve account?  Perhaps you only added funds and didn't make the purchase in which case you can use those funds towards getting the correct add-on.

 

 

Luddite
Oracle

Re: Add On


@Pokey wrote:

No I'm not in the States.  I want to phone to the states.


@Pokey That's the wrong one. Is the price of the US add-on still showing in Available Funds? If so just make a 1 time payment so that Available Funds total $15 then buy the 1000 minute US add-on. It will remain on your account until completely used.

 

On the other hand, if you actually completed the procedure to by the 10 day US roaming add-on, you will need to contact the moderators for a refund AND buy the correct one.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
Pokey
Good Citizen / Bon Citoyen

Re: Add On

I didn't complete the transaction; thats a good thing,  I don't see the 1000 US talk for $15

Pokey
Good Citizen / Bon Citoyen

Re: Add On

Found it.  Thanks !

dabr
Mayor / Maire

Re: Add On


@Pokey wrote:

I didn't complete the transaction; thats a good thing,  I don't see the 1000 US talk for $15


@Pokey   Okay that's good and no need to contact moderators.  Just log back in and make sure your have enough funds (might need to add more) and then purchase the add-on you need.

Need Help? Let's chat.