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Great Neighbour / Super Voisin

Add On

Im in the US and i've added some add ons but my phone is still not working

Mayor / Maire

Re: Add On


@tgra34 wrote:

Im in the US and i've added some add ons but my phone is still not working


Did you first add the money into your account and THEN also buy the add-on?

Then restart the phone. Turn on roaming for talk and data and scan for AT&T or T-Mobile.

Great Citizen / Super Citoyen

Re: Add On

@tgra34

Roaming enabled?

Mayor / Maire

Re: Add On

Hi @tgra34.  Did you perform the two step procedure to purchase the addon?  If you only performed the first part, you will have the amount of the addon sitting in your account balance.  If that's the case, just go back in and go through the steps again, and this time it will take the funds from the account and apply the add-on.  If you already performed both parts, did you restart your phone?  BTW, did you take talk/text/data?  Is everything not working?  Is your network selection set to automatic?