Active long distance plan is not working

[Fina]

Hello, I have active long distance plan (the 400 minutes add on) which is still active and has lots of minutes left in the plan; however, I made long distance to call someone in Holland today and I got a message "sorry, talk is not included in your current plan".  I purchased the 400 minutes long distance add a few weeks ago and had used it without any problem.

Please help how to resolve this issue.  Thank you all.  Fina

[Anonymous]

@Fina, FYI...

International minutes are supported for calls to the following countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela

[Fina]

Thank you, I did not know know that Holland is not included in the list of countries in Public Mobile.  It explains why the calls did not get through.  Thank you.

[Fina]

I just dialed different numbers in different cities in Holland and dialed land lines and mobile phones; I received the same message:  "Public Mobile here. Sorry, Talk is not included in your current plan....".  I also tested by calling Poland and Germany, and I had no problem connecting and no message from Public Mobile.  So, my long distance add on is not the problem.  It seems that Holland numbers are the problem.  

[mimmo]

You might be dialing the number incorrectly.  That message often happens with missing /extra digits 

[Anonymous · Accepted solution]

@Fina,  Holland is **not** included in the list of included countries.  Have you called there before using your PM plan?

** Edit:  I meant to say Holland is NOT included in the list!