Account Suspended after payment with different card and change of plan

[CHull]

Still not recieiving service. Changed plans July 4th and it is July 7th and still have no service. There are enough funds in the account, a plan is selected, but it still indicates that the account is suspended. 

[bravo_md]

When adding new CC,  REMOVE old CC number firrt. It works alot better thet way.

[Triguy]

Try the lost phone trick. To report your phone stolen.  Login to your account.  Choose  Plans and Add-ons tab. Then choose  Lost/Stolen Phone  tab.  The choose  Suspend Service  tab.  Logout.  Wait few minutes.  Login in and report your phone found.   Also try adding a payment of a $1.  If you still have problems tthen  contact a moderator by messaging them.   Moderator can be reached at  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Luddite]

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@CHull wrote:

Still not recieiving service. Changed plans July 4th and it is July 7th and still have no service. There are enough funds in the account, a plan is selected, but it still indicates that the account is suspended. 

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Try changing plans once more; pick change now as the option and then reboot your phone.

If that fails, you need assistance from the Moderator Team. Click this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.