Account Status: Plan Expired

[Whitehorse]

Greetings,

I have Canada wide talk plan, which I registered one month ago. I am NOT on automatic payment, and I wanted to pay monthy myself. I made a payment yesterday so that my account remain activated for another month, but I noticed it says my account is expired and I can not make phone calls. Here is what I see in online when I login to my account:

Account Status: Plan Expired

Available Funds: $32.00

Next plan renewal date: Sep 19, 2017

Estimated amount due: $0.00

What is available funds? How can I use to towards the payment of my bill (Sep 19 to Oct. 19)? It seems the balance of my account is positive (Balance: $32.00) and I am not using it!! 

[ShawnC13 · Accepted solution]

@Whitehorse, it looks like when you put hte voucher or payment in it went to available funds.  You should be able to pick the plan again and it will take what is required from the available funds total.

If you do have further problems.

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