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90 day plan got cancelled after 1 week

Mathieu
Great Neighbour / Super Voisin
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 611 both say that my plan is expired but how can a 90 day plan expire after not even 2 weeks? I need my phone working, I spent 240$ for a working plan and now it's not working.
5 REPLIES 5

Mathieu
Great Neighbour / Super Voisin
Okay so I restarted my phone and everything works now. Perhaps its all fixed now

ickafry
Good Citizen / Bon Citoyen
I hear you. I messaged them 4 hours ago and still no response.

Mathieu
Great Neighbour / Super Voisin
I did over an hour ago with no response.

ickafry
Good Citizen / Bon Citoyen
Lots of people are having issues with suspended account. Follow the thread:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Suspended-Account/m-p/180212#M19758

mimmo
Retired Oracle / Oracle Retraité
Message moderator_team you are in situation as many others unfortunatly
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