cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mayor / Maire

Re: 90 day data plan question


@srlawren wrote:

@RobertQc wrote:

@srlawren wrote:

@stonechucker @RobertQc personally, I'd rather see them FIX the renewal processes to make it much closer to 100% reliabile (I know it will never be 100%), and then discontinue offering the 90 day plans (with grandfathering for existing plan holders of course) for simplicity.  


@srlawrenI will take a stab in the dark here and say you must be on a 30 day plan? Smiley Tongue

 


@RobertQc good guess, but actually no.  I was on a 90 day plan from Oct 2015 though spring this year, when I actually took a Koodo migration.  So my own line is actually neither 30 or 90 days, it's calendar-monthly.  Smiley Wink  But my better half is still a PM customer and is still on the same 90 day plan she's been on since signing up in I think spring of 2016 or so.  

 

I definitely see the value in the 90 day plans (or used to, when they were cheaper!).  I just think they are too confusing for new customers and I'd rather see the offerings streamlined to a single term.  


@srlawrenWow so you don't even have service but you continue to help out? Or did you link this community account with the wife? You are a trooper I have to give you credit.

 

I don't even need the 90 day plan to be cheaper, I am willing to pay the existing promotional offer x 3 for 90 day. Not asking for a discount.

 

 


@srlawren wrote:

 I'd rather see the offerings streamlined to a single term.  

At least you can rest easy knowing all the promotions are offered to a single term Smiley Happy

Mayor / Maire

Re: 90 day data plan question

@RobertQc not married but yes I changed my community email address to her self-serve account email (and turned of all email notifications so as to not drive her nuts LOL).  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Deputy Mayor / Adjoint au Maire

Re: 90 day data plan question

@diya, as everyone has mentioned if you select 90 day plan, the data mentioned is provided throughout the entire 90 days, not every 30 days.  So if you have 3GB over 90 days you can use as much of that throughout the 90 days as you like.  For example if you use 2 GB in one month then you'll have 1GB remaining for the final 60 days, so you'll have to really watch your usage.  If you don't use up all your data in the 90 days it does not carry over into the next 90 day cycle.  Once you use up your amount within the 90 days then your data will no longer work until the new 90 day cycle begins.

 

And when you see the +1.5 then that is added with whatever amount it's beside (because it's a promo bonus data), and you have again 90 days to use it all, then resets on the next 90 day cycle.

Re: 90 day data plan question


@dna2016 wrote:

@diya, as everyone has mentioned if you select 90 day plan, the data mentioned is provided throughout the entire 90 days, not every 30 days.  So if you have 3GB over 90 days you can use as much of that throughout the 90 days as you like.  For example if you use 2 GB in one month then you'll have 1GB remaining for the final 60 days, so you'll have to really watch your usage.  If you don't use up all your data in the 90 days it does not carry over into the next 90 day cycle.  Once you use up your amount within the 90 days then your data will no longer work until the new 90 day cycle begins.

 

And when you see the +1.5 then that is added with whatever amount it's beside (because it's a promo bonus data), and you have again 90 days to use it all, then resets on the next 90 day cycle.


@dna2016, the portion I bolded in your post is worded in what I see as a misleading fashion.

 

These +1.5 or any amount are part of the entire data or the entire cycle, whether 30 or 90-day.  Unfortunately, other providers tend to limit "bonus data" on plans for a limited time (either months or years).  Public Mobile doesn't limit the bonus and allows the X+1.5 data amount to continue on the next renewal, and onward until the subscriber ends their plan, or changes their plan.

 

The way I read your post, you're saying next cycle, the +1.5 is removed.  It is not.

Re: 90 day data plan question

@diya, I've reread your original post, and I now see what you're asking about.

 

Unfortunately, in the list of 90-day data amounts, there are a couple buttons NOT DISPLAYING the /90-day.

 

Those buttons are programmed behind the scenes as a 90-day cycle, but the text doesn't say it.  The graphic above to column does show the 90-day, but the mislabelled buttons are different than all the others in.

 

@Brooke_C@Alan_K, can someone in tech look at the standardization of these buttons to remove confusion?

Deputy Mayor / Adjoint au Maire

Re: 90 day data plan question

@stonechucker, that's not what I meant but I can see how you read it as such.  Thanks for clarifying it more if others found it confusing.

 

Technically what I meant was the +1.5 is bonus data included with whatever amount of GB it is beside, and at the next cycle whatever was used gets reset back to zero and again you have the +1.5 and whatever amount of data the plan originally included.  

Highlighted
Public Mobile

Re: 90 day data plan question

Hey @stonechucker, thanks for bringing this to my attention. I'll make sure this gets addressed, as I agree the buttons should be standardized.