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[$40/4GB plan] Accidentally chose the wrong text message service

entei5000
Good Citizen / Bon Citoyen

I just ported over from freedom mobile,

 

When I chose the plan, I accidentally chose "no text message" instead of unlimited global texting.

 

Is there a moderator who can assist me in making these changes and assuring I will receive the bonus 6GB?

 

Thank you

4 REPLIES 4

entei5000
Good Citizen / Bon Citoyen

I've yet to receive a reply from any of the mods Smiley Sad


entei5000
Good Citizen / Bon Citoyen

Mana
Mayor / Maire

@entei5000, there's no mod online right now so you will need to wait till tomorrow morning. 

 

Please follow @Samianauman instructions and send a private message to a mod in the morning. I'm sure they will fix your issue. 

Samianauman
Mayor / Maire
Not a problem contact mod thry will fix it for you
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

And 6gb bonus will show up somewhere on next 72 hours check back on your self serve in between 72 hours.
** I am not a Mod, please do not include any private info in a private message to me.**
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