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Town Hero / Héro de la Ville

Re: 2nd month free ripped off /wrong


@Bcde4321 wrote:

As predicted, mods are now saying the next 30day free promo didn't exist and want the web page to prove it. Total scam!

I remember clearly the expiry was on Jan 1 at 11:59pm on the home page ad. Of course that page is now conveniently removed.

Does anyone have a copy of it?


https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-SIM-your-next-30-days-of-service-...

Promo ends 31 Dec 2018.

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

No this was posted on the publicmobile.ca home page. Not community.

Expiry was clearly Jan 1.

 

In fact it's alluded to on redflagdeals:

https://forums.redflagdeals.com/public-mobile-december-sale-free-sim-second-month-free-store-only-en...

 

I guess we can't trust PM with honouring any of their ads. Just remove the ad and pretend it doesn't exist? What a total scam.

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

found this french version under google cache, so I'm definitely not imagining things:

http://webcache.googleusercontent.com/search?q=cache:IfRWqy2cqJwJ:https://publicmobile.ca/fr/on/plan...

 

PM - get your act together!

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

Mayor / Maire

Re: 2nd month free ripped off /wrong

@Bcde4321, If you have published proof from the Public Mobile web site(seems that you do), then go back to the moderators with it.  I'm confident that once they verify it, you will have some sort of satisfactory resolution.

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

the point is the customer shouldn't have to go thru all this rigamarole to "prove" something they're entitled to. Is PM known for these screwups?

Mayor / Maire

Re: 2nd month free ripped off /wrong


@Bcde4321 wrote:

the point is the customer shouldn't have to go thru all this rigamarole to "prove" something they're entitled to. Is PM known for these screwups?


I wouldn't say screw ups. 

Long wait times for moderator response - Yes. 

Moderators trying to do right by their customers - Yes.

Mayor / Maire

Re: 2nd month free ripped off /wrong


@Bcde4321 wrote:
even mentioned here as Jan 1 expiry: https://www.iphoneincanada.ca/carriers/telus/public-mobile-december-sale-30-days-free/

I'd say your iphoneincanada is your evidence. That's a screenshot itself of the promo page.

I think you're right. I think they all expired 1/1 23:59.

But Carld123 does show that the credit would appear within 30 days and before your renewal. I'd hold on to those horses.

Then again, one of the first few posts appeared to have made a copy of the OP and it also has 12/31. So maybe you need to ask for some goodwill as it's a bit of confusing messaging. Would somebody have bothered to edit all quoted posts thereafter? I kinda doubt it.

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

No, mods have already said I'm not eligible for promo. So the burden of proof is on me. They've gone silent since.

This is absolutely ridiculous!

Good Citizen / Bon Citoyen

Re: 2nd month free ripped off /wrong

I have the screen shot of the promotion because i texted a few people i knew letting them know about itScreenshot_20181229-185803.png