10-29-2019 10:32 AM - edited 01-05-2022 07:47 AM
10-31-2019 02:10 PM
Hi @cavilier,
I recommend you to go online and use SIMon to create a ticket so I can help you.
Bogdan_S
10-29-2019 12:13 PM
If you activated the plan at retail outlet the promotion is not valid. Online only. Contact a moderator by submitting a ticket if you did it online. Click ?, bottom right, and follow instructions. You should then be credited with bonus data.
10-29-2019 10:45 AM
Where did you activate? At home or instore?
If in store, you did not qualify for this promotion. It had to be activated online at home.
If you met the requirements, you should contact moderator as described above (if more than 7 business days)
10-29-2019 10:40 AM
Was your account activated online and did you include the BONUSDATA promo code? It takes 7 business days for the bonus to appear in your account. If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.