200MB Data Add-on Not Working

[mikaloafers]

Hi, I just added a 200 mb data add-on to my plan as I ran out of my normal monthly allowance. It appears in the "plan and add-ons" page but it does not in the overview page. @CS_Agent

[GreatCanadian]

@will13am No doubt good suggestion, and he should definitely do that. 

GC

[will13am]

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@GreatCanadian wrote:

@will13am it shows up in is "Plans and add-ons" page, so I'm assuming he made the purchase successfully.

GC

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The situation is weird.  It was reported that it does not show up in the overview page.  My data & add-ons box in the overview should capture it also.  That is why I suggested double checking to make sure the add-on was indeed purchased. 

[GreatCanadian]

@will13am it shows up in is "Plans and add-ons" page, so I'm assuming he made the purchase successfully.

GC

[will13am]

Add-on purchasing is a two step process.  If you see funds in your account, then you need to go back and complete step 2 to buy the add-on.

[GreatCanadian]

With regular data (data that comes with your plan), if it doesn't show up on the overview page it usually means the data has been used up. I'm not sure if it's the same for add-ons, but I am assuming it is. 200 mb is not very much data. For example, a speedtest can use up your entire 200 mb.

GC

[meocon]

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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