1GB data addon not working

[Jasperchow]

Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

[neboh77]

I already check  1gb used,  and no promo 1gb was used

[geopublic]

@neboh77  Data is not working because you used it all up.

[neboh77]

My plan started by december 15 2019.   I get a 1gb promo plus 400 min international calling,  

now just i have 400 min international,   

No data working

[dabr]

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@boltev wrote:

I tried lost and suspend trick and restart. no luck  just purchased add today . 

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Did you complete your purchase of the add-on data and it's not working?

If the lost/found trick didn't work for you then try adding $1 top up to your account and restart the phone, this has also has been known to reset the account.

[Triguy]

It is a two step process for add ons.  You need to add then purchase them.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

They should appear in your self serve account under Add ons.

[boltev]

I tried lost and suspend trick and restart. no luck  just purchased add today . 

[geopublic]

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@Jasperchow wrote:

Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

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@Jasperchow  Are you sure you haven't used it up? Maybe the 29MB is the data counter for your data from your plan?

[Jasperchow]

Thanks everyone, tried the lost phone trick, it works. Thanks.

[Dunkman]

@Jasperchow 

Did you try the lost/phone trick as described above?  It will reset your SIM card and sometimes does troubleshoot various account problems.  

Maybe toggle airplane mode off/on.  

Try your SIM card in another phone to determine whether hardware issue versus Public Mobile service issue.

[GinYVR]

@JasperchowAt this stage only a Moderator can help you.. contact them via this link. Hopefully they can help you out soon.. but they might not respond to you for up to 48 hours.

[Jasperchow]

Rest of services working, plan is active

[Dunkman]

@Jasperchow 

Is the rest of your service working? ie. talk, text?  

In your self service account, is your status active?

[dabr]

@Jasperchow  Try what  @brennanleblanc_  suggests but also reboot your phone afterwards.

[brennanleblanc_ · Accepted solution]

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@Jasperchow wrote:

Hi, I purchased a 1 GB data addon on June 8 and it works fine before, but it stopped working today and when I checked I only used 29MB and the addon is still active, please advise how to restart it, thanks.

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You could try the Lost/Stolen phone trick.

1. Go into Self-Serve under Plans > Lost/Stolen Phone

2. Suspend your service

3. Log out and wait 5 minutes

4. Log back in and go to the same page to reactivate your service