1GB add on

[helenhelen]

I just selected the add on.. but when I look at my plan, I don’t see it listed there under “add ons”. Does it take awhile to show up? 

(If this makes any difference, I also selected the $30 plan afterwards, but selected that it be changed on my next billing date).

[kb_mv]

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@helenhelen wrote:

Will the remaining $10 be applied to my next billing date (I have auto pay)?

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 @helenhelen Yes it will. Any funds available such as yours or rewards or referrals etc will be used first. The balance will come from your CC.

[Anonymous]

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@helenhelen wrote:

I understand what you mean now re two step. I changed my mind and after adding $15, decided to just get the $5 add on. Will the remaining $10 be applied to my next billing date (I have auto pay)?

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Everything flows in and out of Available Funds. Yes.

[helenhelen]

I understand what you mean now re two step. I changed my mind and after adding $15, decided to just get the $5 add on. Will the remaining $10 be applied to my next billing date (I have auto pay)?

 

[Anonymous]

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@helenhelen wrote:

I know that. I’m just wondering why when I selected add on, it doesn’t show up there when I thought I hit “submit” for the $15 on my credit card 

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As already mentioned, it's a non-intuitive two-step process. Add funds, buy add-on. If already sufficient funds then you could just go ahead and buy the add-on.

[helenhelen]

I know that. I’m just wondering why when I selected add on, it doesn’t show up there when I thought I hit “submit” for the $15 on my credit card 

[Anonymous]

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@helenhelen wrote:

 I’m confused bc there was a page that showed my credit card info and the cost of the add on and I hit “submit” so I thought that meant it was charging my account for the add on? This is what my account says now. I want to verify that I won’t get charged twice if I try to do it again 

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This is a plan change, not an add-on. THAT will use autopay when it comes time to renew and it changes the plan to the new one.

[helenhelen]

 I’m confused bc there was a page that showed my credit card info and the cost of the add on and I hit “submit” so I thought that meant it was charging my account for the add on? This is what my account says now. I want to verify that I won’t get charged twice if I try to do it again 

[Anonymous]

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@helenhelen wrote:

I have auto pay so isn’t it automatic? I saw my credit card number listed so I selected it. 

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Autopay is only for renewals if needed.

[helenhelen]

I have auto pay so isn’t it automatic? I saw my credit card number listed so I selected it. 

[computergeek541]

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@helenhelen wrote:

I just selected the add on.. but when I look at my plan, I don’t see it listed there under “add ons”. Does it take awhile to show up? 

(If this makes any difference, I also selected the $30 plan afterwards, but selected that it be changed on my next billing date).

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If the funds have been added to your Public Mobile account balance, you now need to go back and purchased the data add-on. The way the system is set up, going through the add-on purchase process does not complete if the funds are not already in the account. In those cases, it only applies a top up to the account.

[popping · Accepted solution]

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@helenhelen wrote:

I just selected the add on.. but when I look at my plan, I don’t see it listed there under “add ons”. Does it take awhile to show up? 

(If this makes any difference, I also selected the $30 plan afterwards, but selected that it be changed on my next billing date).

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Buying add-on is a 2 steps process.  

1.  Add fund to your account

2.  Buy add-on.

If your available fund on your account is equal to the add-on price, you completed the first step.  Now you need to purchase the add-on with the available fund in your account.