cancel
Showing results for 
Search instead for 
Did you mean: 

1GB Add on has not been added to my phone

jamie_law
Good Citizen / Bon Citoyen

 

A few days ago I ran out of data, so I purchased a 1GB add on. The add on has been acknowledged within my account online, however, as far as I can tell, this add on has not been activated on my phone, as I have to use Wifi from other sources. 

 

Any help with this will be much appreciated. 

5 REPLIES 5

jamie_law
Good Citizen / Bon Citoyen

I rebooted my phone and that seemed to do the trick! Many thanks, everyone!

Daps
Deputy Mayor / Adjoint au Maire

Your public mobile account is very useful.
- You can logon to see how much data you have remaining on your plan.
- You can check to see your list of active add-ons.

It's all there on the overvew page, on the bottom left of your screen.

 

Once you've confirmed that your sim is active and you have data available,
it's time to check your phone.

 

Turn on mobile data. If it works, great!

 

If not, let's find out why.
Are you connected to public mobile network? Do calls/texting work?
What phone do you have? Are apn setup correctly on your phone?

 

If all seems in order, how about trying your sim on another phone? Or vice versa?
Let's see if the problem is with the phone or the sim card.

PAULRANG18
Deputy Mayor / Adjoint au Maire

Best to contact a moderator with this by clicking ?, bottom right, and following instructions.

will13am
Oracle
Oracle

@jamie_law, add-on purchase is a two step process.  Make sure both steps are completed.  If you see account funds, that means step 2 was not completed.  See illustration for details.

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Triguy
Mayor / Maire

Try rebooting your phone.  If you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Need Help? Let's chat.