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Great Neighbour / Super Voisin

$15 Plan, unlimited incoming is not activated...

Hi, I changed over to the $15 100minute/unlimited text plan a few months back before it had unlimited incoming calling.

 

I figured it was logical at some point this would be added to this plan and I was checking the plans recently, sure enough it was. My bill just cycled and I did a test and an incoming call used a minute.

 

Do I have to manually change my plan to get the unlimited incoming or can somebody do this for me?

Town Hero / Héro de la Ville

Re: $15 Plan, unlimited incoming is not activated...

You'd have to change over to the new $15 plan. It's not an automatic change. Keep in mind that if you change immediately, you aren't refunded $15 already paid up front for the old plan. That's why we typically recommend people change upon next renewal, but I can see wanting the unlimited incoming minutes sooner than later. Just wanted to mention.

Oracle

Re: $15 Plan, unlimited incoming is not activated...

@colvonquack , I believe you do need to change to the new revised version of the plan. 

Good Citizen / Bon Citoyen

Re: $15 Plan, unlimited incoming is not activated...

You should change your plan to the "new" 15 dollar a month deal. You are currently set up with the older plan that you agreed too! Should be an easy switch and you'll have the unlimited incoming calling upon renewal. Works great for me, awesome budget plan.

Deputy Mayor / Adjoint au Maire

Re: $15 Plan, unlimited incoming is not activated...


@colvonquack wrote:

Hi, I changed over to the $15 100minute/unlimited text plan a few months back before it had unlimited incoming calling.

 

I figured it was logical at some point this would be added to this plan and I was checking the plans recently, sure enough it was. My bill just cycled and I did a test and an incoming call used a minute.

 

Do I have to manually change my plan to get the unlimited incoming or can somebody do this for me?


As the others have indicated, Public Mobile never changes peoples plans automatically. They expect you to change it if you want the new plan's offerings. I can only imagine the outcry people would have if they started messing with people's plans automatically. "PM upgraded me to having texting and I never wanted texting. Now I keep getting texts beeping at me, how do I disable texting" and other such things posted here. It would also set the precedent for PM to negatively change your plan as well. PM raised the rates of the $25 plan back up to $30, so they reduced your package down to the new $25 package which is province wide and text only or the flip side, increased your bill to $30 and the new $25 suits your needs and budget better, so now people are mad they paid an extra $5 for service they don't need or want and demand a refund. It's just easier to let users change when they want to change and leave them on the plan they signed up for even if it isn't in their best interest anymore.

Mayor / Maire

Re: $15 Plan, unlimited incoming is not activated...

What you can do is log into My Account and click Change Plan...select the plan you'd prefer...then future date it to your next renewal. That way you won't forfeit any current plan. You can also get the $5 / 500 minute add-on if that will help. Those minutes don't expire until you use them up..even if it takes 2 years.

Good luck.

Town Hero / Héro de la Ville

Re: $15 Plan, unlimited incoming is not activated...

Feels like there's a lot of system gaming going on with replies to the original question. :/ The same answer's been stated several times with considerable enough time in between each post.

Deputy Mayor / Adjoint au Maire

Re: $15 Plan, unlimited incoming is not activated...


@mh1983 wrote:

Feels like there's a lot of system gaming going on here. :/ 


Not sure what you mean. If you mean about PM not auto-moving people to new plans, even the big carriers don't usually do that. Like if you are on a two year contract, when your two year contract ends they don't typically reduce you down to the BYOD rate even though you effectively are BYOD now that your contract is over. You have to ask for that. It's the same with PM. You get what you initially signed up for, if you want something else, change to it.

Model Citizen / Citoyen Modèle

Re: $15 Plan, unlimited incoming is not activated...


@Psygineer wrote:

@colvonquack wrote:

Hi, I changed over to the $15 100minute/unlimited text plan a few months back before it had unlimited incoming calling.

 

I figured it was logical at some point this would be added to this plan and I was checking the plans recently, sure enough it was. My bill just cycled and I did a test and an incoming call used a minute.

 

Do I have to manually change my plan to get the unlimited incoming or can somebody do this for me?


As the others have indicated, Public Mobile never changes peoples plans automatically. They expect you to change it if you want the new plan's offerings. I can only imagine the outcry people would have if they started messing with people's plans automatically. "PM upgraded me to having texting and I never wanted texting. Now I keep getting texts beeping at me, how do I disable texting" and other such things posted here. It would also set the precedent for PM to negatively change your plan as well. PM raised the rates of the $25 plan back up to $30, so they reduced your package down to the new $25 package which is province wide and text only or the flip side, increased your bill to $30 and the new $25 suits your needs and budget better, so now people are mad they paid an extra $5 for service they don't need or want and demand a refund. It's just easier to let users change when they want to change and leave them on the plan they signed up for even if it isn't in their best interest anymore.


While I understand what you are saying about the negatives of unrequested changes to a plan, the incoming calls feature of the $15 plan is one I did not think I would have to manually change.  Like OP, I also assumed it was automatic.  Anyway, I'm going to make the change now.

Town Hero / Héro de la Ville

Re: $15 Plan, unlimited incoming is not activated...


@Psygineer wrote:

@mh1983 wrote:

Feels like there's a lot of system gaming going on here. :/ 


Not sure what you mean. If you mean about PM not auto-moving people to new plans, even the big carriers don't usually do that. Like if you are on a two year contract, when your two year contract ends they don't typically reduce you down to the BYOD rate even though you effectively are BYOD now that your contract is over. You have to ask for that. It's the same with PM. You get what you initially signed up for, if you want something else, change to it.


I actually meant related to people posting replies in this thread. Just edited my message for clarification.