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Good Citizen / Bon Citoyen

$10 Monthly Plan and 500 min add ons

I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help. 


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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons

When you login to your selfserve do you see 500 minutes add-on? Sometimes people forget it's a 2 step process withdraw money them make purchase.

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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons

@szaman 

If you purchased add on and it is showing in your add on section in self service account, you should have no problems.  It will automatically start using your add on.

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Oracle

Re: $10 Monthly Plan and 500 min add ons

@szaman , the included usage in the plan will always be used first before transitioning to using add-on.  This transition is automatic.  You don't need to do anything. 

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Model Citizen / Citoyen Modèle

Re: $10 Monthly Plan and 500 min add ons


@szaman wrote:

I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help. 


Yes, you are right.  Once you use up your plan minutes, you will start deducting from your 500 min add on.  It is automatic and your service will continue. The good thing is the add on minutes do not expire.  

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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons

And automatic even during a call.

It's a great add-on.

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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons

When you login to your selfserve do you see 500 minutes add-on? Sometimes people forget it's a 2 step process withdraw money them make purchase.

View solution in original post

Good Citizen / Bon Citoyen

Re: $10 Monthly Plan and 500 min add ons

Perfect thanks everyone for the quick responses. Appreciated.

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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons


@szaman wrote:

I have a monthly $10 plan with auto renew. I then purchased an add on - 500 minutes Canada wide long distance. I just received a text saying that I have used 45 mins out of my monthly 50 mins. When the monthly plan minutes expire will it automatically start to deduct from my add on of 500 minutes or will my phone be disconnected until the next monthly renewal date. Thanks for your help. 


@szaman  Think of the add-on as a backup minutes bucket. It works similar to a backup power generator. Once the power goes out (your current plan minutes are used up) then the generator (add-on minutes) kicks in until the power comes back on (new 50 plan minutes after plan renewal).

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Good Citizen / Bon Citoyen

Re: $10 Monthly Plan and 500 min add ons

It will automatically start deducting from 500 minutes bucket until it consumes all 500 or reaches to end of the billing cycle whatever comes first

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Mayor / Maire

Re: $10 Monthly Plan and 500 min add ons


@deepatiwari wrote:

It will automatically start deducting from 500 minutes bucket until it consumes all 500 or reaches to end of the billing cycle whatever comes first


Oh it doesn't end with the billing cycle, unless specifically stated (10 day for example) the add-ons stay on y your account until consumed or account account shuts down. It really turns $10 and $15 plans into no worry plans:)