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Good Citizen / Bon Citoyen

1 GB promo usage and details

Hi folks,.

Quick query about 1 GB promo,I have in my account for long time and it is not finishing up,same as 400 min call that I recieved before. I have currently 1 GB data plan and unlimited message plan , how is the priority and order that data and call promos are used?

Thanks

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Mayor / Maire

Re: 1 GB promo usage and details


@Rehat wrote:

Hi folks,.

Quick query about 1 GB promo,I have in my account for long time and it is not finishing up,same as 400 min call that I recieved before. I have currently 1 GB data plan and unlimited message plan , how is the priority and order that data and call promos are used?

Thanks


Hi @Rehat ,

Those are Add-Ons that keep carrying over until depleted to each Plan Renewal. Your plan minutes and data will always be used up first each 30 days, then the add-ons will kick in (only if you used up the PLAN minutes and/or data) until your plan renews again. 🙂

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Mayor / Maire

Re: 1 GB promo usage and details


@Rehat wrote:

Hi folks,.

Quick query about 1 GB promo,I have in my account for long time and it is not finishing up,same as 400 min call that I recieved before. I have currently 1 GB data plan and unlimited message plan , how is the priority and order that data and call promos are used?

Thanks


Hi @Rehat ,

Those are Add-Ons that keep carrying over until depleted to each Plan Renewal. Your plan minutes and data will always be used up first each 30 days, then the add-ons will kick in (only if you used up the PLAN minutes and/or data) until your plan renews again. 🙂

View solution in original post

Mayor / Maire

Re: 1 GB promo usage and details

The add-ons will remain in your account until used up and will rollover to the next month.  They don't get used until your regular plan minutes or data have been depleted.

Mayor / Maire

Re: 1 GB promo usage and details

@Rehat 

And of course that is exactly how you want it to work as your plan minutes/data DON’T Roll Over where as the add-ons DO Roll Over so they are there for you in the future if needed.

 

AE_Collector

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