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Great Neighbour / Super Voisin

Trying to login into my account but it is not letting me on self serve, want to switch to new plan

 

Hello team,

 

I am trying login to my account but it is not letting me on self serve, I want to switch my plan online. I can't seem to do this and when I hit forgot password, it says 'Sorry, we’re unable to verify your email address.' 

I want to log in to self serve and set up my auto pay and switch to this plan: https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

 

Also, will I be able to recieve the 5gb data in this: https://www.publicmobile.ca/en/on/plans/5GB-bonus

 

I am a pioneer customer for a while, will I get my loyalty credit for this plan?

 

Thank you,

I

Model Citizen / Citoyen Modèle

Re: Trying to login into my account but it is not letting me on self serve, want to switch to new pl


@ishaikhmom wrote:
 

Hello team,

 

I am trying login to my account but it is not letting me on self serve, I want to switch my plan online. I can't seem to do this and when I hit forgot password, it says 'Sorry, we’re unable to verify your email address.' 

I want to log in to self serve and set up my auto pay and switch to this plan: https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

 

Also, will I be able to recieve the 5gb data in this: https://www.publicmobile.ca/en/on/plans/5GB-bonus

 

I am a pioneer customer for a while, will I get my loyalty credit for this plan?

 

Thank you,

I


If you have forgotten your password and it's not recognizing your email, contact a moderator for assistance

 

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Deputy Mayor / Adjoint au Maire

Re: Trying to login into my account but it is not letting me on self serve, want to switch to new pl

 

Isn't the 5GB bonus only for new customers?

 


@ishaikhmom wrote:
 

Hello team,

 

I am trying login to my account but it is not letting me on self serve, I want to switch my plan online. I can't seem to do this and when I hit forgot password, it says 'Sorry, we’re unable to verify your email address.' 

I want to log in to self serve and set up my auto pay and switch to this plan: https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

 

Also, will I be able to recieve the 5gb data in this: https://www.publicmobile.ca/en/on/plans/5GB-bonus

 

I am a pioneer customer for a while, will I get my loyalty credit for this plan?

 

Thank you,

I


 

Highlighted
Mayor / Maire

Re: Trying to login into my account but it is not letting me on self serve, want to switch to new pl


@ishaikhmom wrote:
 

Hello team,

 

I am trying login to my account but it is not letting me on self serve, I want to switch my plan online. I can't seem to do this and when I hit forgot password, it says 'Sorry, we’re unable to verify your email address.' 

I want to log in to self serve and set up my auto pay and switch to this plan: https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

 

Also, will I be able to recieve the 5gb data in this: https://www.publicmobile.ca/en/on/plans/5GB-bonus

 

I am a pioneer customer for a while, will I get my loyalty credit for this plan?

 

Thank you,

I


If you can't log into your account to change your plan, you'll need to contact the moderators...Click this to message them.

It could take up to 48 hours for a response...but usually much less.

The 5gb Data was a one time bonus for new customers only, and it's already expired.

You won't lose your loyalty reward for changing your plan.

Good luck.