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Good Citizen / Bon Citoyen

Pun/account number invalid

Hi.
I don't remember my pin. I was prompted that the account number I provided is invalid and I'm confused because I gave the 14 digit number showing on the upper right that starts with 1 and 7 zeros. Please help
Oracle

Re: Pun/account number invalid

What are you trying to do?

 

Are you able to log into your account here: https://selfserve.publicmobile.ca/


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Pun/account number invalid

It was regarding the 90 days plan for 6gb upgrade that didn't go through. I was asked to provide either account number or pin
Oracle

Re: Pun/account number invalid

1. What was your old plan?

 

2. Can you log into your account?

 

3. Are you a new customer trying to transfer your previous number?


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Pun/account number invalid

It was 135/90 days t
Good Citizen / Bon Citoyen

Re: Pun/account number invalid

It's 135/90 days with 4gb data, now I did upgrade it last September for 6gb data plus global text with the same plan
Oracle

Re: Pun/account number invalid

OK then, you will need the assistance of one of our moderators.

 

Send them the information below by private message; address @Shazia_K. Don’t worry if she is not available as your message will be forwarded to someone on duty.

 

If unfamiliar with private messaging, check here: Private Messages - viewing and creating. It will speed things along if you check in from time to time when they are online; Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

 

Meanwhile, if your service goes down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

 

Include whatever bits of the following info you have:

 

  • PM account email address
  • PM phone number
  • PM SIM card number

 

Please excuse this “boilerplate” approach. There is so much interest in this promo that even the small percentage of customers with problems is substantial.

 

You can be confident it’s worth the wait for PM to resolve your problem. 😎


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Pun/account number invalid

I appreciate your help Smiley Happy regards

Mayor / Maire

Re: Pun/account number invalid

Any update here?