What are you trying to do?
Are you able to log into your account here: https://selfserve.publicmobile.ca/
1. What was your old plan?
2. Can you log into your account?
3. Are you a new customer trying to transfer your previous number?
OK then, you will need the assistance of one of our moderators.
Send them the information below by private message; address @Shazia_K. Don’t worry if she is not available as your message will be forwarded to someone on duty.
If unfamiliar with private messaging, check here: Private Messages - viewing and creating. It will speed things along if you check in from time to time when they are online; Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).
Meanwhile, if your service goes down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.
Include whatever bits of the following info you have:
Please excuse this “boilerplate” approach. There is so much interest in this promo that even the small percentage of customers with problems is substantial.
You can be confident it’s worth the wait for PM to resolve your problem. 😎