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Good Citizen / Bon Citoyen

Re: Not able to make call or texts

I still don't how activate my account. Though there is payment made for 2 times today I am not sure why my plan is not active

Town Hero / Héro de la Ville

Re: Not able to make call or texts


@ncho wrote:

I still don't how activate my account. Though there is payment made for 2 times today I am not sure why my plan is not active


@nchodid you send a message to the @Moderator_Team yet? They will help you get your plan re-activated.

Town Hero / Héro de la Ville

Re: Not able to make call or texts


@ncho wrote:

No I am old public mobile number and changed from a "grandfather" plan to a new one. I have paid as per my account. I still can't receive and make call and texts.


@ncho, how did you make the plan change? Did you login online? If yes, did you select for it to take effect immediately or on the next renewal date?

Good Citizen / Bon Citoyen

Re: Not able to make call or texts

Check your APN settings are correct. And try turning off your phond and remove your battery and SIM card then wait a minute before putting them back in. Once that's done reboot(startup) your phone.

 

Good Citizen / Bon Citoyen

Re: Not able to make call or texts

Do you have peoof

Deputy Mayor / Adjoint au Maire

Re: Not able to make call or texts


@BabyBluez wrote:

Check your APN settings are correct. And try turning off your phond and remove your battery and SIM card then wait a minute before putting them back in. Once that's done reboot(startup) your phone.

 


What does APN setting have to do with calling or text?

Good Citizen / Bon Citoyen

Re: Not able to make call or texts

Everything, your APN settings are what connect you/ your device to your service provider

 

 

[Edited by Luddite to strikethrough incorrect information on tihis problem]

Good Citizen / Bon Citoyen

Re: Not able to make call or texts

Did you change phones or just your plan

Great Neighbour / Super Voisin

Re: Not able to make call or texts

I had to wait for a day before mine worked

Good Citizen / Bon Citoyen

Re: Not able to make call or texts

Try rebooting your phone