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Great Neighbour / Super Voisin

Loss of inbound usage

Ì changed my number using the web site but now can only use outbound feature have lost inbound text and calls

Mayor / Maire

Re: Loss of inbound usage

@Skewbyd sounds like you need a moderator to look into that for you click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: Loss of inbound usage

Try restarting phone.

Try Lost/Stolen trick.

Let us know if either work.

Good luck.

Good Citizen / Bon Citoyen

Re: Loss of inbound usage

Did you change your number to a new number or port over a number from a different carrier?

If it was a Number Port it can take up to 2 hours for the port to be successful, during that 2 hours you wont be able to recieve any incoming calls, but will be able to make outgoing calls. After 2 hours you should recieve a text saying the Number was ported successfully and will be able to get incoming calls/texts 

Mayor / Maire

Re: Loss of inbound usage


@Skewbyd wrote:

Ì changed my number using the web site but now can only use outbound feature have lost inbound text and calls


If you port your number to PM, this is normal until your old provider release your phone number to PM.

 

FYI.  

Number porting is a 2 stage process:
Stage 1. PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should send a private message to moderator to investigate. Moderator wait time is 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider.