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Model Citizen / Citoyen Modèle

Leaving Pioneer Plan

I am looking to leave my pioneer plan for a  talk and text with data plan. Do we really have to call *611 to change plan? I know I will lose call center. Would rather do it on my time online as I have a busy work schedule and don't have time to call.


Accepted Solutions
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Oracle

Re: Leaving Pioneer Plan


@tehowennathe wrote:

Yes but I'm on Pioneer plan and when I click change plan it tells me to dial *611 as its not available online as I have call center access 


You are not alone.  Other legacy customers have reported they need to go through the call center for plan changes.  

View solution in original post


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Deputy Mayor / Adjoint au Maire

Re: Leaving Pioneer Plan

@tehowennathe You may change your plan in Self-Serve at your own convenience. Woman Happy

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Oracle

Re: Leaving Pioneer Plan

I believe you are required to call in. I have seen legacy customers reporting that they are unable to process the change on their own.

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Model Citizen / Citoyen Modèle

Re: Leaving Pioneer Plan

Yes but I'm on Pioneer plan and when I click change plan it tells me to dial *611 as its not available online as I have call center access 

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Model Citizen / Citoyen Modèle

Re: Leaving Pioneer Plan

@LEGO it doesn't give me the option  

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Oracle

Re: Leaving Pioneer Plan


@tehowennathe wrote:

Yes but I'm on Pioneer plan and when I click change plan it tells me to dial *611 as its not available online as I have call center access 


You are not alone.  Other legacy customers have reported they need to go through the call center for plan changes.  

View solution in original post

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Model Citizen / Citoyen Modèle

Re: Leaving Pioneer Plan

Guess the next time I have is on my day off next weekend. Really wish they would give us the same options but clearly mark that call center will be lost.

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Oracle

Re: Leaving Pioneer Plan

Funny how you lament not having online access.  There are a lot of current customer wishing to be able to call someone.  The grass always seems greener on the other side of the fence.  Good luck with your transition.

Model Citizen / Citoyen Modèle

Re: Leaving Pioneer Plan

I do enjoy call center but only once in 4 years had a reason to call it. 

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Model Citizen / Citoyen Modèle

Re: Leaving Pioneer Plan

The only time I ever had to call it was when leaving one of the "pioneering plans"...

 

It shouldn't take long... i.e. it should be a quick phone call./