Did you port your number if so you have a stuck port. Use your old sim. Contact mods will all the proper info. See below
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
Can someone please help moderatorvhavent responded for the past 4 days
You posted in the Pioneers category. Are you a long-time customer?
Has anything changed?
Can you try your SIM in another phone?
A quick fix might be:
Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.