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Great Neighbour / Super Voisin

I can call and text but I can't receive calls or text

Can someone please help moderatorvhavent responded for the past 4 days

Mayor / Maire

Re: I can call and text but I can't receive calls or text

Did you port your number if so you have a stuck port. Use your old sim.  Contact mods will all the proper info.  See below 

 

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

  • The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

Highlighted
Town Hero / Héro de la Ville

Re: I can call and text but I can't receive calls or text


@Mamzy wrote:

Can someone please help moderatorvhavent responded for the past 4 days


You posted in the Pioneers category. Are you a long-time customer?

Has anything changed?

Can you try your SIM in another phone?

 

A quick fix might be:

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.