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Great Neighbour / Super Voisin

Cancelling # Port

I want to check that a PORT IN request is cancelled and if not get it completely cancelled and closed. The number is 778-772-6816 and we requested to port it in from Virgin Mobile. We have since closed our Public Mobile account but have been unable to close our Virgin account as it says the port request is still open and that your side needs to close it. Please get back to me asap as this is urgent and has been an expensive issue going on for months.

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Town Hero / Héro de la Ville

Re: Cancelling # Port


@CassLorraine wrote:

I want to check that a PORT IN request is cancelled and if not get it completely cancelled and closed. The number is xxx-xxx-xxxx and we requested to port it in from Virgin Mobile. We have since closed our Public Mobile account but have been unable to close our Virgin account as it says the port request is still open and that your side needs to close it. Please get back to me asap as this is urgent and has been an expensive issue going on for months.


Site policy requires that you not post personal information in this open forum that is readable by anyone whether logged in or not.

 

You will need to send your request to the mods.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.

Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Deputy Mayor / Adjoint au Maire

Re: Cancelling # Port

@CassLorraine, You will need to contact a moderator to see where the port request is.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.