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Retired Oracle / Oracle Retraité

Re: voice call quality is not good


@jor123 wrote:

We really need VoLTE...


@jor123 agreed, but don't hold your breath.  And even at big-sister brands Telus and Koodo, VoLTE is only with approved hardware sold via Telus/Koodo.  So even if you've got a device which clearly supports it, you may still be out of luck.  (E.g. my OnePlus 5T.)  Very frustrating.


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Model Citizen / Citoyen Modèle

Re: voice call quality is not good


@srlawren wrote:

@jor123 wrote:

We really need VoLTE...


@jor123 agreed, but don't hold your breath.  And even at big-sister brands Telus and Koodo, VoLTE is only with approved hardware sold via Telus/Koodo.  So even if you've got a device which clearly supports it, you may still be out of luck.  (E.g. my OnePlus 5T.)  Very frustrating.


What rationale would they have for stopping otherwise VoLTE-supporting devices from having it just because it's not a particular model?

Mayor / Maire

Re: voice call quality is not good


@jor123 wrote:

@srlawren wrote:

@jor123 wrote:

We really need VoLTE...


@jor123 agreed, but don't hold your breath.  And even at big-sister brands Telus and Koodo, VoLTE is only with approved hardware sold via Telus/Koodo.  So even if you've got a device which clearly supports it, you may still be out of luck.  (E.g. my OnePlus 5T.)  Very frustrating.


What rationale would they have for stopping otherwise VoLTE-supporting devices from having it just because it's not a particular model?


Money, pure and simple? The providers (it's not just the Telus family) are making a chunk of money on the sale of carrier phones. Since they, officially, can't lock the phone anymore, they only provide "premium features" like VoLTE on phones they have sold to you.

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Retired Oracle / Oracle Retraité

Re: voice call quality is not good


@jor123 wrote:


What rationale would they have for stopping otherwise VoLTE-supporting devices from having it just because it's not a particular model?


@jor123 I think the official line is something along the lines of the units they sell have their customized and tested software on it so they can assure compability or some such yada yada.  The real reason is probably more what @wetcoaster mentioned.  That, and wanting to keep support costs down.  If they opened up VoLTE to anyone with a compatible phone, and people with random phones started having issued with it that were really the phone's fault and not Telus', then they would incur support costs trying to help the customers with something that's not Telus' fault.  


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Mayor / Maire

Re: voice call quality is not good

In the early days of VoLTE, there were a lot of issues with interoperability between phones and networks.

 

The Big 3 have been burned by a few models that performed poorly. This resulted in them being a bit too conservative, and now they want to pre approve every device before they allow VoLTE provisioning.

 

The phone doesn't have to be purchased from Telus, it just has to be the same model that they've tested and approved internally.

 

I would say these days the interoperability  is much less of an issue, so in my opinion the risk is low to open up VoLTE to all devices.

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Good Citizen / Bon Citoyen

Re: voice call quality is not good

I am in Toronto, when I call my brother in New Bruswich , he often sounds muffled. I have to hang up and call back many times. We have now discovered if he calls me, the quality is fine. He is with Virgin mobile. Same phones, same time ? Is Public mobile that bad? 

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Deputy Mayor / Adjoint au Maire

Re: voice call quality is not good


@derekt wrote:

I am in Toronto, when I call my brother in New Brunswick , he often sounds muffled. I have to hang up and call back many times. We have now discovered if he calls me, the quality is fine. He is with Virgin mobile. Same phones, same time ? Is Public mobile that bad? 


This sounds like you are hearing the difference between the regular 8Khz voice codec, and the 16Khz "HD Voice" (WB-AMR) codec. Normally, only calls between phone within the Telus network will support HD voice. (Telus, Koodo, Public Mobile). I am personally in Saskatchewan, and find that I can also get this codec when talking to Bell Mobility subscribers, but not SaskTel Mobility.

 

Some phones will show an "HD" icon on the screen if the call establishes with the higher quality codec.

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Good Citizen / Bon Citoyen

Re: voice call quality is not good

Is there a way to adjust my phone? 

 

Highlighted
Deputy Mayor / Adjoint au Maire

Re: voice call quality is not good

No. The voice codec is negotiated dymanically between the phone, your network, and the network/phone of the other party. Have you ever noticed an "HD" icon on the screen during some calls? It's interesting you say the quality is different depending direction of the call...

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Good Citizen / Bon Citoyen

Re: voice call quality is not good

I guess I will try virgin mobile and see if that helps.