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Alex0824Chan
Good Citizen / Bon Citoyen

transfer sim to new phone

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?

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esjliv
Mayor / Maire

Re: transfer sim to new phone


@Alex0824Chan wrote:

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?


Hello @Alex0824Chan 

 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

 

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.
  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

 

View solution in original post


All Replies
esjliv
Mayor / Maire

Re: transfer sim to new phone


@Alex0824Chan wrote:

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?


Hello @Alex0824Chan 

 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

 

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

 

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

 

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

  • If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
  • Once the PUK is recovered and validated, you will be asked to choose a new PIN.
  • Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
  • Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

 

View solution in original post

Luddite
Oracle

Re: transfer sim to new phone


@Alex0824Chan wrote:

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?


@Alex0824Chan  Just to be clear: your "new" phone is still locked to the previous carrier.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
darlicious
Mayor / Maire

Re: transfer sim to new phone

@Alex0824Chan 

Look on your new phone for the previous provider. There could be their account app, their APN settings, mobile network etc.....indicating the original provider of the phone. How old is your "new" phone as they should be unlocked since December of 2017.

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