the number you have entered is invalid

[DarkKnight]

Hi, I am trying to sign up with Public Mobile but whenever I try and transfer my number I get the number is invalid statement.

I switched to Koodo 15 days ago so I still have 15 days left on my pre-paid service with them, why would I be having this problem?

[deltatux]

---

@DarkKnight wrote:

Gave Koodo Account Number + PIN for the account, phone number I wanted to port and my temporary number to the specialist from Public Mobile and the next day it was up and running. 

Btw how do I mark this as resolved?

---

@DarkKnight, excellent, enjoy your service!

To mark as resolved, just hit the "Accept as solution" under the post that helped you resolved your issue.

[DarkKnight]

Gave Koodo Account Number + PIN for the account, phone number I wanted to port and my temporary number to the specialist from Public Mobile and the next day it was up and running. 

Btw how do I mark this as resolved?

[deltatux]

---

@DarkKnight wrote:

Sweet it worked, thanks so much everyone!

---

@DarkKnight, glad to hear everything is working now. Please do let us know how it was resolved and mark it as resolved.

Cheers!

[DarkKnight]

Sweet it worked, thanks so much everyone!

[Mansi_G]

Hi @DarkKnight - Could you please respond back to the Community Specialists' email with the following info

1. Your Public Mobile temporary number
2. Your koodo number that you want to transfer
3. Koodo account number
4. Koodo PIN number

Thanks

[Martin]

Hello,

You're welcome.

I already did that on your behalf, but your personal private message is still necessary.

Cheers.

[DarkKnight]

I got the account set up with temporary number, just can't port my number. 

I'll do that,  Thanks Martin! 

[Martin]

Hello,

If you attempted to follow Guetson's advice, but were unable to do so, contact Mansi_G by private message. She is a community team manager, a staff member of Public Mobile.

Good luck!

[deltatux]

---

@DarkKnight wrote:
Here it is,

"

Thank you for your email.

 

I apologize for the fact that the system does says that your phone number is invalid for the transfer. I know that you would like to keep that same number but it seems that it is not possible.

 

I would suggest you to select a new phone number. You will be sure to have a number activated with Public Mobile. Then, we might try to transfer your Koodo number again, and there is a chance that it might work.

 

If you have any other questions, please let us know.

 

Regards,

 

Guetson

Community Specialist - Public Mobile team

"

It seems pretty vague, no indication of getting the issue resolved. I have tried to change my number yesterday with the same message popping up "... please contact Public Mobile for assistance."

---

@DarkKnight, did you try to activate with a temporary number as suggested in the email?

[DarkKnight]

Here it is,

"

Thank you for your email.

 

I apologize for the fact that the system does says that your phone number is invalid for the transfer. I know that you would like to keep that same number but it seems that it is not possible.

 

I would suggest you to select a new phone number. You will be sure to have a number activated with Public Mobile. Then, we might try to transfer your Koodo number again, and there is a chance that it might work.

 

If you have any other questions, please let us know.

 

Regards,

 

Guetson

Community Specialist - Public Mobile team

"

It seems pretty vague, no indication of getting the issue resolved. I have tried to change my number yesterday with the same message popping up "... please contact Public Mobile for assistance."

[Mansi_G]

Hi @DarkKnight - Please activate a Public Mobile account with a temporary number and then email the support team back with the temporary Public number, Koodo number you want to transfer with Koodo account details like account number and PIN number.

Thanks

[deltatux]

---

@DarkKnight wrote:

Ok, I got an email but the meaning seems to be that I would have to lose my number? which is confusing since Koodo Prepaid is exactly like Public Mobile I imagine it shouldn't be impossible to transfer my number over.

I would hope to get this issue resolved before the week is up.

---

@DarkKnight, can you provide us with more info as to what their reply was?

[DarkKnight]

Ok, I got an email but the meaning seems to be that I would have to lose my number? which is confusing since Koodo Prepaid is exactly like Public Mobile I imagine it shouldn't be impossible to transfer my number over.

I would hope to get this issue resolved before the week is up.

[DarkKnight]

Ok, I have activated with temporary number and sent email to Public Mobile via Contact Us.

Thanks for the help!

[Mansi_G · Accepted solution]

Hello @DarkKnight - Could you please activate with a temporary number and send an email via Contact Us link to port your Koodo number over once the account is activated.

Please add the Koodo account details when you email such as Koodo number that you want to port in, Koodo account number, PIN # for the account.

Thanks,

Mansi

[DarkKnight]

Did that too, same result. Must be a rare problem transferring from Koodo to Public.

Edit: Also I just realized this might be a specific problem with the "Public Mobile Online Activation" part as I'm stuck on step 5 (Phone Number Eligibility). If I were to pick a number then later access my account maybe I could port it through then?

[Luddite]

Try logging into you Koodo account and change your account email address to one different from PM. Then re-enter your PM account (assume you have one) and go to the Change Phone Number page and try to port again. Only idea I have for now.

[DarkKnight]

I tried 3 email accounts already, nothing fixes " the number you have entered is invalid..." message when I check my phone number's eligibility.

[makkahn28]

@DarkKnight, If you can't alter email, try Reporting #, Using Alternate email, and enter ALL INFO 110% identical to Koodo prepaid, Just NOT same email but alternate and see if that will work

[DarkKnight]

I get this error when I enter my current phone number in to see if it is eligible, which doesn't make sense as I am still using it right now.

I have Koodo Pre-paid right now.

Edit: I can call/ use data with my Koodo SIM card.

[Luddite]

@DarkKnight Not clear but assume you get this error message when entering the SIM card #?

Also, what service do you have when the Koodo SIM is installed?

[DarkKnight]

I tried putting in my alt email account but it still says the same thing.

[makkahn28]

Ah, That's why your having porting issues. Koodo/PM use same system, and using same email that you used on Koodo can create a conflict.

Use alternate email for porting, and after all porting finishes and service successful, You can edit email back to your preferred email