Showing results for 
Search instead for 
Did you mean: 
Mayor / Maire

Re: sim not provisioned

@lana20 Sim not provisiined means no serrviice attached to it. That'a a strange case. How can it let you open account without a phone number?

Mayor / Maire

Re: sim not provisioned


Judging by the various issues related to sim provisioning and failed account creations being asked in the commjnity today and the long waits for moderator response there seems to be a large widespread issue with activations. Submit a private message including as much info as possible...

Put "log in disabled" in the subject line and leave a detailed message of your problem. Be sure to include the following:


  1. Full name and address on account.
  2. Email, phone # and pin #.

 If you cannot remember your pin # include at least three of the following:

  1. Date of birth
  2.  Last payment, date, amount, type and last 4 digits.
  3. Alternate phone number if any.
  4. Security question and answer.
  5. Plan amount, any add ons or promos on account.
  6. Last 4 digits of sim card.
  7. Any rewards in your account.

By including this info you will save yourself the time of having to answer any extra questions to further identify yourself.The average wait time is 2 to 4 hours up to 48 hours however they have been swamped the last couple of days so be prepared to be patient.


Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Need Help? Let's chat.