Judging by the various issues related to sim provisioning and failed account creations being asked in the commjnity today and the long waits for moderator response there seems to be a large widespread issue with activations. Submit a private message including as much info as possible...
Put "log in disabled" in the subject line and leave a detailed message of your problem. Be sure to include the following:
If you cannot remember your pin # include at least three of the following:
By including this info you will save yourself the time of having to answer any extra questions to further identify yourself.The average wait time is 2 to 4 hours up to 48 hours however they have been swamped the last couple of days so be prepared to be patient.
Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.