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Naepalm
Mayor / Maire

purchased used phone

Hey everyone, been a while. So I purchased a used phone and have submitted a ticket to return it. Just got it today and don't like it at all. What are wait times like for Customer a3rvice these days? Next day? Few hours? Thanks in advace

 

 

Naepalm

JoyLuck
Mayor / Maire

Re: purchased used phone

@Naepalm 

 

Not sure what the wait times are, but hey man it’s good to hear from you. A blast from the past!

S--S
Mayor / Maire

Re: purchased used phone

@Naepalm 

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Dunkman
Oracle

Re: purchased used phone

 

@Naepalm 

A similar request took about 4 days unfortunately. Hopefully, quicker.  

Not sure whether phone returns might take longer than regular request

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/When-will-Public-Mobile-answer-my-tic...

Naepalm
Mayor / Maire

Re: purchased used phone

Thanks Joy! Been so busy with life and moving. Ill try to pop in more often lol 😀

Yummy
Town Hero / Héro de la Ville

Re: purchased used phone

It looks like CSR response time is days now, not hours. I guess you will be lucky if they respond before mid next week...

As for the returns, count on weeks if package is not lost and then you have to prove it you sent it...

Naepalm
Mayor / Maire

Re: purchased used phone

After I posted this @Dunkman they may have seen my post because I had a response in a few minutes lol. 

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