01-12-2019 11:13 AM - edited 01-05-2022 03:02 AM
phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches
Solved! Go to Solution.
12-09-2021 02:49 PM
@RaEmilyNoah first of all, reboot the phone once
what is it showing on the status bar? did it show connected?
Also, can you login to My Account and confirm if the Status is Active?
12-09-2021 02:45 PM
I have no phone service. I am not a techie. I just want my phone to work. My account is up to date
08-30-2020 10:52 AM
09-09-2019 06:54 PM
Thats my hope by the time they ever respond
09-09-2019 06:52 PM
@ShaneNelson wrote:But i have been paying for service for 3 days yet have no service this is wrong
@ShaneNelson PM should credit your account for the 3 days or ask them to change your renewal by whatever the amount of days it takes to fix.
09-09-2019 05:50 PM
But i have been paying for service for 3 days yet have no service this is wrong
09-09-2019 05:49 PM
@ShaneNelson wrote:Still does not work and still have not heard from anyone has now been 48 hrs. tbis is horrible customer service
@ShaneNelson Unfortunately you will have to wait from a response from the moderator because more than likely your account was not provisioned properly and they will have to reset it from their end.
09-09-2019 05:41 PM
Still does not work and still have not heard from anyone has now been 48 hrs. tbis is horrible customer service
09-08-2019 11:26 AM
Sorry, you will need to wait for moderators.
Unfortunately, it seems like the waittimes are longer than normal. Several issues the last few days. Hopefully, moderators will get back to you today sometime.
09-08-2019 11:22 AM
tried it and didnt work
09-08-2019 11:17 AM
Not sure whether you want to try this. I have seen it used once or twice in the past in the community forum.
Replace your SIM number, but when you do replace, use the same number as present. Bascially re-entering your SIM card number. May "reconnect" your SIM card. Again, a shot in the dark. It should do no harm to your plan. No guarantees that it will work.
Maybe toggle your airplane mode on. Wait a few minutes. Then toggle off.
09-08-2019 11:05 AM - edited 09-08-2019 11:14 AM
24/48 hours they usually respond. However with system issues last few days it might be a bit longer.
09-08-2019 11:03 AM
How long should it take
09-08-2019 10:57 AM
Unfortunately seems like you tried all the suggestions that has been provided.
Only thing is to wait for Moderators to respond to you.
09-08-2019 10:55 AM
Been without a phone for two days is there anything else I can do
09-08-2019 10:54 AM
Tried the lost phone scenario that still didn’t work this morning 611 still tells me I don’t have calling or texting yet my account says I do and I’ve been waiting over 24 hours for a mediator
09-08-2019 12:50 AM
@ShaneNelson wrote:Old sim card does not work....
will try itunes i guess i didnt have to do that for my sons phone though, maybe a sim issue but would have to buy a new one. I have put in a ticket but seems to take forwver to hear back 😞
Sim cards rarely go bad. If the itunes does not work, unfortunately, you will need to wait for moderator.
09-07-2019 10:57 PM
Old sim card does not work....
will try itunes i guess i didnt have to do that for my sons phone though, maybe a sim issue but would have to buy a new one. I have put in a ticket but seems to take forwver to hear back 😞
09-07-2019 10:54 PM
I see you posted you already tried those things.
You'd have to open a ticket for moderators to investigate and resolve the issue.
The only other thing I could think ok happened to someone else today.mthey locked their iphone and it was not working "no service"....cause apparently with iPhones you have to plug it into iTunes for the phone to update.... after they did that phone worked if you want to try plugging it into ITUNES maybe we will be successful otherwise moderators will have to help you.
09-07-2019 10:50 PM
Was going to suggest same as dunkman.
Log into self serve account.
Click plans and add-on.
Click lost/stolen phone
Click suspend account
Power down iPhone and pull out sim card.
Wait 15/20 minutes.
Go back to self serve remove suspension that you found your phone..
Put sim back in, turn it on and see if anything works after that
09-07-2019 10:49 PM
Inhave tried both one and two
will try old sim card
09-07-2019 10:46 PM
IF you try your old carrier SIM card in the phone, is your old service still working?
Might want to try two tricks that might re-activate/reset your plan:
1. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found.
To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.
2. Manually add $1 into your balance.
These actions sometimes will reset your SIM/re-activate account.
09-07-2019 10:39 PM
Does not work in another phone and my son has public mobile and his works in my phone
09-07-2019 10:38 PM
Maybe try your SIM card in another phone. This help determine whether it is a hardware/phone issue versus Public mobile service problem.
09-07-2019 10:36 PM - last edited on 09-08-2019 12:07 AM by computergeek541
edited by computergeek541: screenshot removed - contains referral code
09-07-2019 10:30 PM
Can you log into your self serve account and take a screen shot and post it here?
IMPORTANT- ON screen shot please black out your personal infor, name, email , account number , etc
09-07-2019 10:28 PM
when i call out it says talk is not included in my plan same as when i text
09-07-2019 10:27 PM
it worked briefly last night phone one call and one text and then nothing more
09-07-2019 10:25 PM
it does not say 1969 and yes my phone is unlocked
09-07-2019 10:22 PM
Still not very clear.. you said everything else on phone works but public mobile. We understand that and understand you're having issues but with the vague responses we are not able to provide suggestions to you.
Can you try to answer the questions I asked?
Especially the 1969 one cause that will have to go right to moderators.
You did say iPhone 6 and No service....can you confirm that your phone is UNLOCKED???