02-02-2020 05:27 PM - edited 01-05-2022 09:18 AM
my new sim card is not working on either of my cell phones,it says no network found ?i checked my account and it has the correct mei #
any idea's ?
dean
02-02-2020 05:52 PM
@Steve486 wrote:what type of phones do you have, and when did you purchase?
Only phones sold after Dec 1 2017 will come unlocked automatically (able to connect to any carrier). You may need to contact your previous provider (Rogers?) to help unlock.
And if you need to do that, having done it before, I'd recommend doing Live Chat with them to get the unlock code(s), because they seemed to be quicker to get a customer rep that way, vs. trying to call them.... at least it was when I did that.
02-02-2020 05:49 PM
what type of phones do you have, and when did you purchase?
Only phones sold after Dec 1 2017 will come unlocked automatically (able to connect to any carrier). You may need to contact your previous provider (Rogers?) to help unlock.
02-02-2020 05:41 PM
i got a new # ,i will try the moderator
thanks
02-02-2020 05:40 PM - edited 02-02-2020 05:41 PM
If those happen to be 2g only phones (very wilold)they willl not work on telus network
You need 3g wcmda 850 and 1900 MHz
Check the specs
Some unlicked phones lock themselves to the first provider good news is that the provider and the manufacturer have to give you the unlock code for free
02-02-2020 05:39 PM
i purchased it at superstore
02-02-2020 05:39 PM
@ddpost did you port your number? It sounds like either your port is stuck, or your SIM is not properly provisioned. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
@ddpost wrote:my new sim card is not working on either of my cell phones,it says no network found ?i checked my account and it has the correct mei #
any idea's ?
dean
02-02-2020 05:38 PM
i tryed that
02-02-2020 05:37 PM
im shure my phone are unlocked but i dont know if they are compatable with those networks,im normally a rogers guy
02-02-2020 05:36 PM
02-02-2020 05:33 PM - edited 02-02-2020 05:34 PM
If you're account is active can you borrow a phone that is confirmed working on Telus/Koodo/pm network.
You can also visit Telus or Koodo store and ask for a loaner.
If you are sure you're phones are working on telus network contact moderators.
Where did you buy the sim?
02-02-2020 05:32 PM
yes it is active
02-02-2020 05:30 PM