new phone

[Marcia185]

how do i get my new iphone 7 to work with my current sim

[computergeek541]

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@Marcia185 wrote:

when i inserted my sim in the new phone it says: sim not supported

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iPhone devices show similar message to that when the phone is not unlocked, so this is most likely the case with your iPhone 7.

Samsung devices use that message to indicate that a sim card isn't active, or that service associated with it has been cancelled.

[Marcia185]

ok ty

[Jadebug]

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@Marcia185 wrote:

when i inserted my sim in the new phone it says: sim not supported

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It sounds like your iPhone might be locked. Contact the previous carrier to have it unlocked. 

[Marcia185]

the phone is unlocked

[Marcia185]

I have been a customer for a while and just replaced my old phone.

[Jadebug]

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@Marcia185 wrote:

how do i get my new iphone 7 to work with my current sim

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You'll need to provide more information so that we can try to assist you.

Do you have reception? Did you recently opt for a public mobile plan, or have you been a customer for a while? Is your iPhone unlocked? 

[Marcia185]

when i inserted my sim in the new phone it says: sim not supported

[wetcoaster]

Since you don't describe your problem(s)... This thread is an excellent starting point for problem solving: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118/highlight...

[mimmo]

what is working and what is not?

edit: this thread has some good info. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562