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Good Citizen / Bon Citoyen

new phone, no service

Hello!

 I bought a refurbished iPhone 8. I have verified it is unlocked with the help of apple. I have verified it isn't reported lost or stolen on devicechek.ca. I have spent 2 days updating , installing, erasing , and reinstalling. I've done everything I've read about.  I spent four hours on the phone with apple. 

 I place my working sim card into my new phone, and I get the "no service" message in corner of the phone. The sim card works in the old phone.

 Any ideas? Can a moderator help me? I like the phone, and hope it works!

Thanks for the help, and have a good day!

 

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Mayor / Maire

Re: new phone, no service

@dan616 try resetting your network settings

 

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

 

  • enable/disable airplane mode
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Good Citizen / Bon Citoyen

Re: new phone, no service

Hi,

 I have tried that . Any other ideas? Thanks:)

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Mayor / Maire

Re: new phone, no service

Yes, follow @gpixel4 steps.

If still issues, you could try taking out you SIM and reinserting it.

 

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Mayor / Maire

Re: new phone, no service

@dan616 , a question....are you by any change in Vaughan, ON ?

I ask that only because someone else just commented on network issues in this area.

If you are not, then disregard. thx

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Mayor / Maire

Re: new phone, no service

@dan616 hi  contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator    check the envelope top right corner for a reply response time is 2 to 48 hours

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Good Citizen / Bon Citoyen

Re: new phone, no service

I have tried taking the sim card out , and putting it back in. No luck

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Good Citizen / Bon Citoyen

Re: new phone, no service

Hi, no I'm on the west coast:)

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Mayor / Maire

Re: new phone, no service

@dan616  - Hi,

If the SIM works in the other phone, it does sound like the phone you have is having issues.

 

Sorry, these tricks we are all throwing at you are not working for you  😞

 

Maybe contact the Moderator_Team via private message using this link. They could trouble shoot some more hopefully.

 

EDIT - are you able to try someone else's SIM card in the phone you want to use. Maybe a different provider (i know, scandalous) , just to rule things out.

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Mayor / Maire

Re: new phone, no service

@dan616  try manually selecting another network ex. Bell. Restart your phone. Then select PM as your network and restart your phone. Thanks. Stay safe. 

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