cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

my sim card which worked in the summer isn't working

purchased a prepaid card in the summer, haven't used it since then, can't log in to my account bacause it says my sim card is invalid, would like to top it up, phone can't find reception with sim card in it.

Mayor / Maire

Re: my sim card which worked in the summer isn't working

Because you let your service expire for more than 90 continuous days, your account has been deactivated, the SIM is now garbage, and your phone number is most likely not available to you.

 

if you wish to use Public Mobile again, you will need a new SIM, and create a new account.

 

Highlighted
Oracle

Re: my sim card which worked in the summer isn't working


@katharinabrennwrote:

purchased a prepaid card in the summer, haven't used it since then, can't log in to my account bacause it says my sim card is invalid, would like to top it up, phone can't find reception with sim card in it.


You must have bought a prepaid voucher.  PM is a prepaid service with timielines involved.  It isn't a prepaid/pay as you go service.  So after the date in which your original plan expired you had 90 days to pay again and keep it  active.  As mentioned alread if you wish to continue with PM you will need a new sim card


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *