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Great Neighbour / Super Voisin

my phone shows no service.

phone shows no service. how can it get started

Mayor / Maire

Re: my phone shows no service.


@harsha wrote:

phone shows no service. how can it get started


1.  Start by login to your account.  Is your account status active?

2.  When did you activate your plan?

3.  Did you port your number to PM during the activation?

 

 

Great Neighbour / Super Voisin

my phone shows no service.

how to get service on phone.. account in good standing. phone was not in use since Nov. 22 till today. 

Mayor / Maire

Re: my phone shows no service.


@harsha wrote:

how to get service on phone.. account in good standing. phone was not in use since Nov. 22 till today. 


1.  Which phone are you using?

2.  Is your phone unlocked?  If not, ask your previous provider for unlock code.

3.  Is your phone showing "Public Mobile"?

4.  Is this a new activation or existing account?

 

Model Citizen / Citoyen Modèle

Re: my phone shows no service.

well it can b anumber of things, is it active? or is it a phone problem?....are you a new signup?

Re: my phone shows no service.


@harsha wrote:

how to get service on phone.. account in good standing. phone was not in use since Nov. 22 till today. 


Are you on a 30 day plan.  If you are, it sounds to me as if the most recent renewal process failed.

 

How much does your plan cost and is there a balance in your account?  And, if you have autopay enabled, have you checked to see if your credit card was charged?

 

This next part is unlikely, but it's also possible for services to stop working if the network type selections have been incorrectly set from within the phone's settings.  But like I said, that's unlikely because someone would actulaly have to manually change those settings.