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Mayor / Maire

Re: iPhone 8 shows incorrect time

Have you tried:

settings

general

      Scroll down a bit to 

date & time

time zone.    Make an update here

 

It fixed mine. 

Highlighted
Good Citizen / Bon Citoyen

Re: iPhone 8 shows incorrect time

Hi all,

I can confirm that my wife and I have both been experiencing the same issue since Nov. 16.  Both on my iPhone XR and her iPhone SE (older version).

In my case, it started when I was setting up my new XR.  I noticed the time was ahead by 1 hour.  Time zone (set to auto) was Etc/GMT+7.  I shut off Auto time zone and changed it manually to Vancouver.  Then when I tried Auto again, it seemed to search for a few seconds, then resulted to Etc/GMT+7 again.  Very strange.

I was able to "trick" it by switching to Airplane mode and then turning on only Wifi.  Then it detected Vancouver as the time zone, I assume via my ISP or the router settings, not sure.  When I switched off Airplane mode and connected to the cellular network, it retained Vancouver as the time zone.  This worked fine until last Thurs. when I noticed it was off by 1 hour again and the time zone was Etc/GMT+7.  So I disabled Auto time zone again.

In my wife's case, it resulted in her alarm going off 1 hour early last Thu. morning.  Believe me, she was not happy about that 🙂  Her phone was also showing Etc/GMT+7 as the time zone.  For now we have turned off Auto time zone on her phone.

This morning I tried Auto time zone again with my XR and this time it showed Vancouver correctly.

Very odd behaviour.  I've never experienced this before and I have been using iPhones for many years now.  I also wonder if it is some kind of Public Mobile network issue.  Perhaps a network component replaced in a local cell tower (I'm in North Langley, BC) and not properly configured with the correct local time zone.  We are both on carrier profile Public Mobile 44.0.   Anyone else on a newer version?

Sorry for the long story.  Just wanted to share my similar experiences.  Normally I wouldn't care about using the Auto time zone function, but as I travel a lot I don't want to have to remember to manually set the correct time zone every time I arrive somewhere new.  It's worked perfectly for many years, so just curious why there are issues now.

 

PS:  My wife and I have been with Public Mobile for about 4 months now (before that with Fido) and we are both very satisfied with the service so far.  Definitely great value for the money for us.  And great community too.  I've learned a lot so far.

Highlighted
Good Citizen / Bon Citoyen

Re: iPhone 8 shows incorrect time

@whyveeare thanks for sharing the details. Multiple subscribers on different models having the same issue... continues to suggest PM (Telus) have made a change that is triggering the issue.

 

Unfortunately I can't even get a hold of a Moderator to get PM's attention on this.  Has anyone else spoken to a Moderator?

 

Since my child's iPhone is using the Screen Time feature (parental control), turning off "Set Automatically" isn't an option without disabling Screen Time (not practical).

 

My wish is that more reports result in PM taking some action to resolve this.

Highlighted
Mayor / Maire

Re: iPhone 8 shows incorrect time


@techrider wrote:

Unfortunately I can't even get a hold of a Moderator to get PM's attention on this.  Has anyone else spoken to a Moderator?


@techrider What do you mean you can't get a hold of a moderator? Have you sent them a private message or contacted them through the chat bubble? How have you tried to get a hold of them?

 

Edit: As sent to you in PM, for others here is link to direct message Moderators if the chat bubble doesn't work:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Highlighted
Mayor / Maire

Re: iPhone 8 shows incorrect time

@techrider @frank44 is this only happening on iPhones or Android too?

 

Can you send me your TAC? This is easiest done if you can get a Samsung phone by dialing *#0011#.

 

If this is happening on phones in a certain area, it would be a Telus MME issue and I can let Telus team know.

Tags (1)
Highlighted
Good Citizen / Bon Citoyen

Re: iPhone 8 shows incorrect time

Well, it happened again.  I went out grocery shopping yesterday afternoon (still in North Langley, BC) and I noticed that the clock on my iPhone XR was ahead by 1 hour again.  Time zone again showing as Etc/GMT+7.  Switched off Auto time zone until this morning and now it is working again.

I tried switching my PM SIM to a spare Android phone (Xiaomi Mi A1) to see if I could replicate the issue there.  But it showed the correct time zone.  Maybe not a fair test as it is currently working on my iPhone now too.  If and when the issue pops up again, I will move my SIM right away to the Android phone and see if it the same issues shows there too.  That should definitively prove that it is a Telus/PM network issue.

Highlighted
Mayor / Maire

Re: iPhone 8 shows incorrect time


@whyveeare wrote:

Well, it happened again.  I went out grocery shopping yesterday afternoon (still in North Langley, BC) and I noticed that the clock on my iPhone XR was ahead by 1 hour again.  Time zone again showing as Etc/GMT+7.  Switched off Auto time zone until this morning and now it is working again.

I tried switching my PM SIM to a spare Android phone (Xiaomi Mi A1) to see if I could replicate the issue there.  But it showed the correct time zone.  Maybe not a fair test as it is currently working on my iPhone now too.  If and when the issue pops up again, I will move my SIM right away to the Android phone and see if it the same issues shows there too.  That should definitively prove that it is a Telus/PM network issue.


I am in Maple Ridge. And I fixed in “settings” and has not changed back. Also did you do the new iOS update yesterday?

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Model Citizen / Citoyen Modèle

Re: iPhone 8 shows incorrect time


@whyveeare wrote:

Well, it happened again.  I went out grocery shopping yesterday afternoon (still in North Langley, BC) and I noticed that the clock on my iPhone XR was ahead by 1 hour again.  Time zone again showing as Etc/GMT+7.  Switched off Auto time zone until this morning and now it is working again.

I tried switching my PM SIM to a spare Android phone (Xiaomi Mi A1) to see if I could replicate the issue there.  But it showed the correct time zone.  Maybe not a fair test as it is currently working on my iPhone now too.  If and when the issue pops up again, I will move my SIM right away to the Android phone and see if it the same issues shows there too.  That should definitively prove that it is a Telus/PM network issue.


See post from @sheytoon just above yours.

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Good Citizen / Bon Citoyen

Re: iPhone 8 shows incorrect time

@LurganIeUk , what iOS update are you referring to?  I'm currently on 14.2 which came out a couple of weeks ago.  I checked for new updates but there weren't any.  Or do you mean new carrier profile update?  I'm still on 44.0

 

@JK8 , yes I did.  That's why I tried moving my PM SIM to my spare Android phone.  But it will be more meaningful if I move it over at the same time when my iPhone is showing the wrong time zone again.

Highlighted
Mayor / Maire

Re: iPhone 8 shows incorrect time

@whyveeare I am on 14.2 as well. I did the update a couple of weeks ago too....but another last night. I had the red dot 🔴 on settings but my wife did not. We both have same phones. So I did the new software check on hers and updated it too. I just do the updates....and am lax on reading the reason why it is an update. 

 

Try this though. 

Settings

General

scroll down to Date & Time

turn OFF     Set Automatically 

tap time zone and type Vancouver 

 

 

BUT my SE remains with Etc/GMT+7

 

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