07-16-2017 02:15 PM - edited 01-04-2022 02:21 PM
Hello,
So my girlfriend who has an unlocked iphone 6s recently switched over to PM and we've been noticing this past month she's been using her data on the 3g network rather than the LTE network instead. What are the iphone settings we need to change so that she can use LTE instead? She's currently on the unlimited talk and text and 2gb/per month plan. I am on the same plan but with the 4gb/per month instead, and never had this issue before.
Than she ran into another problem where her data stopped working yesterday.. We've double checked her data usage on the selfserve menu and she is well below the limit. Anyone having the same issue or know how to fix this? Any help is appreciated!
Thanks,
Tung N
07-16-2017 03:42 PM
07-16-2017 03:22 PM
does she have enable LTE checked off for her phone? That should fix the problem regarding the LTE issue. Also could just be the area you are in, but you have have LTE access to data then she should as well, if she has LTE enabled
07-16-2017 02:21 PM
07-16-2017 02:19 PM
So my girlfriend who has an unlocked iphone 6s recently switched over to PM and we've been noticing this past month she's been using her data on the 3g network rather than the LTE network instead. What are the iphone settings we need to change so that she can use LTE instead? She's currently on the unlimited talk and text and 2gb/per month plan. I am on the same plan but with the 4gb/per month instead, and never had this issue before.
Than she ran into another problem where her data stopped working yesterday.. We've double checked her data usage on the selfserve menu and she is well below the limit. Anyone having the same issue or know how to fix this? Any help is appreciated!
Thanks,
Tung N