data not working on my phone

[sonalisoni1796]

i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks

[cavemantoronto]

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@sonalisoni1796 wrote:

i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks

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Did data ever work on your phone?  APN settings are here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

[hairbag1]

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@sonalisoni1796 wrote:

i have paid extra to get data, and yet its still not working. i hvae tried to chnge the setting as well and yet still not working! whats the solution? Someone please give me answers....thanks

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If you log into My Account, can you see those $$ sitting in Available Funds ? If so, now you have to go back and "buy" the data add-on.

Kinda clunky, but that's PM for ya'. Good luck.

[Triguy]

Under data and add-ons in your self serve account - do you see it ?

Make sure you purchase and then add it.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!