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Good Citizen / Bon Citoyen

can't send picture messages

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: can't send picture messages


@publicy wrote:

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.


@publicy 

 

Make sure the data setting on your phoen is on. Even if you don't have data in your plan you still need data to be on. It uses data but that data is free and doesn't count against your account. Most likely you need to update the APN settings/search for the network manually.

 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

 

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

 

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile

 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

 

 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: can't send picture messages

Stay Safe!

Highlighted
Mayor / Maire

Re: can't send picture messages

@publicy Your data must be enabled for mms (picture and group) messaging.

Highlighted
Mayor / Maire

Re: can't send picture messages

Stay Safe!

Highlighted
Deputy Mayor / Adjoint au Maire

Re: can't send picture messages


@publicy wrote:

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.


@publicy 

 

Make sure the data setting on your phoen is on. Even if you don't have data in your plan you still need data to be on. It uses data but that data is free and doesn't count against your account. Most likely you need to update the APN settings/search for the network manually.

 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

 

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

 

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile

 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID

 

 

View solution in original post

Highlighted
Mayor / Maire

Re: can't send picture messages


@publicy wrote:

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.


MMS picture message needs mobile data to send. 

Enable data and restart your phone to let PM SIM card configure you APN setting automatically.

If restart does not fix the issue, you need to manually setup APN using above guide.

Highlighted
Mayor / Maire

Re: can't send picture messages


@publicy wrote:

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.


@publicy  Make sure data is on and mms is part of the APN Type string within your APN settings.

Highlighted
Good Citizen / Bon Citoyen

Re: can't send picture messages

I'm having this same problem and have applied these settings but still am unable to send picture messages. Everything else in terms of data usage on my device works just fine.

 

Any help would be greatly appreciated.

Highlighted
Mayor / Maire

Re: can't send picture messages

@CJ01  If you have an iPhone make sure MMS is enabled (iMessage settings).

 

If you have an Android phone post a screenshot of your APN settings.

Highlighted
Good Citizen / Bon Citoyen

Re: can't send picture messages

I don't have an iphone.

 

How do you take a screenshot on Android?