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Mayor / Maire

Re: Xone phone


@Arjay wrote:

I still see no definitive answer...does publicmobile support xone phones?


No, the Xone Phone does not support all the necessary Public (Telus) radio frequencies.

 

The Xone is also nearly identical spec point-by-point with generic unlocked smartphones (like the Telus-compatible RCA RLTP6066) which are available at most local vendors for <$100. It's not at all the low-cost high-spec it promises to be.

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Great Neighbour / Super Voisin

Re: Xone phone

Yes or no would be a good answer.

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Retired Oracle / Oracle Retraité

Re: Xone phone


@Arjay wrote:

Yes or no would be a good answer.


It's simple yes or no answer would not be a proper complete answer.  The phone mentioned in this thread will work for data and text messaging, but only in a limited amount of places because of the LTE frequencies it supports.

 

If the website that @GinYVR referenced at https://medium.com/@reviewcountry01/xone-phone-review-the-amazing-smartphone-912749ebf1ca earlier is accurate,  LTE will only work on Band 7 at Public Mobile.

 

Based on those same specs for this Xone phone model, it will not work for any phone calls at Public Mobile.

 

So, if you want a yes or no answer, the answer is "no", although that is not entirely accurate.

 

Highlighted
Retired Oracle / Oracle Retraité

Re: Xone phone


@Arjay wrote:

Yes or no would be a good answer.


@Arjay I agree with @computergeek541 , but if you want a simple yes or no, I would say in this case that the simple answer is "no", and the slightly longer answer is "this phone is likely to only work in some geographical areas, while getting no signal at all in others; the advice of the community is that you pass on this and find another, more compatible model."


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Good Citizen / Bon Citoyen

Re: Xone phone

Been using the Honor 8X for a few weeks and I have been quite happy with it. Works very well with the network. An inexpensive phone that doesn't feel cheap.

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Retired Oracle / Oracle Retraité

Re: Xone phone


@PSW wrote:

Been using the Honor 8X for a few weeks and I have been quite happy with it. Works very well with the network. An inexpensive phone that doesn't feel cheap.


@PSW thanks for following up!  Robot wink


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Great Neighbour / Super Voisin

Re: Xone phone

I recently puchased the Xone phone not knowing it is not compatable with the Public Mobile network. I really like being with Public Mobile, I've not had a single issue since coming over 3 plus years ago. Is there any plan on making this phone compatable? I can wait a while as I have my other phone but if there's nothing in the near future I will regretably go to another service provider. That's not a threat, it's just the reality of it for me. 

 

Thank you.


Wade

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Retired Oracle / Oracle Retraité

Re: Xone phone


@Wadepen wrote:

I recently puchased the Xone phone not knowing it is not compatable with the Public Mobile network. I really like being with Public Mobile, I've not had a single issue since coming over 3 plus years ago. Is there any plan on making this phone compatable? I can wait a while as I have my other phone but if there's nothing in the near future I will regretably go to another service provider. That's not a threat, it's just the reality of it for me. 

 

Thank you.


Wade


If your phone doesn't work with Public Mobile, in my opinion, it pretty much shouldn't be used in Canada (some rare exceptions). Rogers, Bell, and Telus all use the same type of HSPA networks and I would say that is still the primary network for most voice calls. Without that compatibilty, phone calls wouldn't work at all at Public Mobile since VoLTE isn't available.  

 

Public Mobile can't "make" your phone compatible. It either is or isn't.

Highlighted
Retired Oracle / Oracle Retraité

Re: Xone phone


@Wadepen wrote:

Is there any plan on making this phone compatable?


@Wadepen based on this question, I think you've misunderstood how phone compatibility works.  What makes a phone compatible with a given network is whether or not they share the same radio frequencies.  The phone is manufacturered in such a way that it supports a certain set of radio frequencies.  Some manufacturers offer multiple "variations" or sub-models of a model, intended for different markets (North America, Asia, Europe, etc) which contain the frequencies most commonly used in those regions, and either partial or no support for networks in other regions.  Other manufacturers may only produce a single variant of some models, and if they happen to be targetting a different region than you're trying to use it in, you're likely to have a poor experience or no signal at all.  This sounds like the situation you're in.

 

The network operators purchase spectrum (ranges of frequencies they are allowed to utilize) from the government of the country they operate in.  They purchase these (typically at auctions, and for large amounts of money), and then purchase and set up the network equipment to utilize those frequencies.  This isn't something that they can typically just fire up additional frequenies to support requested devices like yours--they are constrained as to what freq's they can use, and even if they wanted and were allowed to add others, it costs a LOT of money to add that to their nation-wide networks.

 

The point of this is that your request isn't something that PM could reasonably accomodate, even if they felt compelled to do so.  Unfortunately, you need to select devices that are compatible with the network, or a network that's compatible with your chosen device; however, in the latter case, most network operators within a region utilize similar frequencies, with some exceptions.  One of those is that people in Canada can fall back to Roger's ancient 2G GSM network today, and support for thier GSM frequencies are baked into just about every device sold in the past 20 years or so, right up to today.  However, Rogers is sunsetting that network at the end of this year, so this isn't really a viable long-term solution I'd suggest today.

 

You would be better off selling your Xone (ideally to someone overseas, in whatever it's intended market is) and selecting a device that offers at a minimum 850MHz and 1900MHz W-CDMA/UMTS/HSPDA 3G network frequencies, and would be compatible with all the major Canadian providers and their flanker networks.


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Highlighted
Mayor / Maire

Re: Xone phone

@srlawren  Excellent post!!! 👍   That sums it all up pretty nicely, and I'd toss more than 1 bravo at it, if I could!