@sheilaharrison1Just to clarify, you mentioned you are seeing Telus instead of Public Mobile and you cannot change your MVNO settings, what does those settings say? Do they match the APN setting posted?? They are related and likely to be software (ie Polaroid related, just because the phone is frequency compatible doesn't mean the software will play well with the network).
MVNO means Mobile Virtual Network Operator... Think about it as "store brand" groceries like Compliments @ Safeway and President's Choice @ Loblaw group. Public Mobile IS a MVNO of Telus. Those settings you mentioned get the phone to switch betwen Telus / Public. If they dont' match then you know the issue. The least painful way I would recommend trying your SIM card with a phone that is known to be working with Public just to iron out whether it is Public Mobile (if so you will need to patiently wait for a moderator)... or it is a phone, so you can quickly grab another phone model and get on with life. If you are stuck with the Polaroid, and the values don't match, then you would need to deep dive into why the values don't match and more importantly how to override them.
Android is really fragmented, it is always the minor details deep in the software configuration that will catch people unaware... If you are sure you are going to stick with your Polaroid phone, I would recommend you find a support forum for that specific phone.. there will be quirks. In the end you do get what you pay for. Polaroid is not a large outfit, they just churn out generic versions of electronics and hoping people who use them are not very sophisticated.
