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Seawatersoul
Good Citizen / Bon Citoyen

When i put my sim card into another phone all my data disappeare

The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB  SO ANNOYING !!! you guys and gals ever experience this?  If you did what was the fix? Thank you for All you do 

 

 

 

 

 

JK8
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare


@Seawatersoul wrote:

The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB  SO ANNOYING !!! you guys and gals ever experience this?  If you did what was the fix? Thank you for All you do 

 

 

 

 

 


Log into self service and look under My Data & Add-Ons to confirm your amount of data you have left.

Seawatersoul
Good Citizen / Bon Citoyen

Re: When i put my sim card into another phone all my data disappeare

That is actually how are knew I had data left m'dear 😉

LurganIeUk
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare


@Seawatersoul wrote:

The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable

Makes sense. 

 

so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB  SO ANNOYING !!!

Ok so you want to use your 1GB

 

 

you guys and gals ever experience this?

What?

 

If you did what was the fix? 

Fix what?

 

 

 

 

 


 

esjliv
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare


@Seawatersoul wrote:

That is actually how are knew I had data left m'dear 😉


@Seawatersoul ...so what actually did you see before and see after.

 

It sounds like you seen 1GB after you made the switch??

S--S
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

 

and go Changing APN Settings On An IPhone

click HERE 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  HERE 

 

and go Changing APN Settings On Android device

click HERE

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

or if you like it to do factory reset settings to cleaning everything.

hTideGnow
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare

It is possible the new phone was using the Mobile Data to download OS update or Google Store download.  Or It is also possible you were setting up the phone and Google was downloading the backup/restore files off the cloud using Mobile Data. 

 

If you was following phone setup when you use this "another" phone, it sounds to me that you didn't setup Wifi during the phone  setup process

hTideGnow
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare


@S--S wrote:

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

 


@S--S, sorry just don't understand, how reboot or reseat SIM helps to get the 1GB data back?

LurganIeUk
Mayor / Maire

Re: When i put my sim card into another phone all my data disappeare

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og2
Great Citizen / Super Citoyen

Re: When i put my sim card into another phone all my data disappeare

@Seawatersoul 

Click on the APN settings link in @S--S  post.

That is the main fix to look at

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