Solved! Go to Solution.
(1) Are you in the middle of your service period?
(2) Does self-serve show your account as being active?
(3) Have you tried putting your SIM in another phone to see if it works?
(4) Have you tried manually searching for networks to connect to on your phone. Does "Public Mobile" show up at all?
Based on your answers, we can suggest options.
Please make sure that its not a problem specific to your sim card or phone.
Switch the phone off, remove sim card and battery (if possible), and wait few minutes, and then put it all back together and restart.
I can confirm that there is no outage at least in Toronto area.
@victor123 Actually, if you do a network search and it comes up with none of the networks, then it's likely a phone issue. Even if you were in a dead zone, the network search would likely have shown a network or two (even if the coverage were too poor for a cellphone from that provider to be able to latch on to the network).
Today I'm experiencing "no cellular network available". Paid the bill and received confirmation message several days ago. Using Moto G 1-st gen.
Had the same problem on dec 29. After rebooting the phone the problem was fixed. Today I rebooted several times and still no celluar network. I'm in Montreal if that is of importance.
Glad to hear that your phone is connected to the network again.
I am unable to find any reported outages in the Montreal area. Barring that, the issue may be limited to your phone. A software update or hardware malfunction may be the cause. If this happens more frequently, it may be time to get your phone checked at a repair shop.