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Good Citizen / Bon Citoyen

Voicemail alert stopped working

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones.

 

Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra).

 

Recently though neither of received any notification at all.

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Mayor / Maire

Re: Voicemail alert stopped working


@jtd wrote:

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones.

 

Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra).

 

Recently though neither of received any notification at all.


I didn't know a text message was sent to notify. Maybe restart the phone. Maybe check the settings in Textra. Interesting that both of you are experiencing this at the same time.

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Oracle

Re: Voicemail alert stopped working


@z10user4 wrote:

@jtd wrote:

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones.

 

Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra).

 

Recently though neither of received any notification at all.


I didn't know a text message was sent to notify. Maybe restart the phone. Maybe check the settings in Textra. Interesting that both of you are experiencing this at the same time.


Perhaps not, same hardware, same software, same outcome.  That said, the stock dialer app should work to notify of unheard voice messages, unless that notification has been silenced or use of textra has clobbered the functionality of the stock dialer.  I would troubleshoot by enabling the stock dialer as the default phone app to see if the problem still persists. 

 

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Good Citizen / Bon Citoyen

Re: Voicemail alert stopped working

Thanks for the suggestion.

 

I gave that it a try but it didn't resolve the problem I'm afraid.

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Mayor / Maire

Re: Voicemail alert stopped working


@jtd wrote:

Thanks for the suggestion.

 

I gave that it a try but it didn't resolve the problem I'm afraid.


Which suggestion?

If you click on the Reply button to the lower right of a post and then click on the Quote button above the typing box, it will copy the contents of the message you're replying to into the typing box.

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Good Citizen / Bon Citoyen

Re: Voicemail alert stopped working


@will13am wrote:

@z10user4 wrote:

@jtd wrote:

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones.

 

Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra).

 

Recently though neither of received any notification at all.


I didn't know a text message was sent to notify. Maybe restart the phone. Maybe check the settings in Textra. Interesting that both of you are experiencing this at the same time.


Perhaps not, same hardware, same software, same outcome.  That said, the stock dialer app should work to notify of unheard voice messages, unless that notification has been silenced or use of textra has clobbered the functionality of the stock dialer.  I would troubleshoot by enabling the stock dialer as the default phone app to see if the problem still persists. 

 


Thanks for the suggestion.

 

I gave that it a try but it didn't resolve the problem I'm afraid.

Highlighted
Good Citizen / Bon Citoyen

Re: Voicemail alert stopped working

I spent an hour with Samsung tech support yesterday - they're convinced this is a cell provider issue rather than a phone issue.

 

Any other suggestions on a solution?