@audet1961 is this a new phone ? It seems that with LG, once the phone was used with a previous provider at minimum a network reset and usually a factory reset is required. Try a network reset first, manually select PM as your network and restart your phone. If this doesn't work a factory reset is required to enable it to work properly on PM.
Yes it a LG X power 2
Bonjour, I did everything you said, a reset to factory and it still don't have my voicemail on my SIM card. Even the phone doesn't have a phone #. Hard to explain
Contact a moderator and ask the, to reset your SIM. @audet1961 use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Price-Add-ons/m-p/501304/highlight/true...
Keep an eye on the envelope top right of your screen. The reply will come there.