Using a New Phone with an Active Account

[Darren_M]

I'm trying to set up a New Phone on an Active Account- 
I choose Automatic Network in Setting but it says try again Later.


Sim Management is Turned on to TELUS and Shows Phone Number

All voice Call/Video Call/ Messaging is Greyed Out
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Under Mobile Networks
Data Connection 
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Preferred Networks 
TELUS (3G) 

302880(3G)
Etc..etc...

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3G Service
Network Mode 4G

2G/3G (auto)

3G only
4G (which is Selected)

I've Toggled with the these but to no Avail.
It is also Dual SIM and I've Tried the Other Slot

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I've Seen another Post which someone suggests they top up their PM Account with $1

to perhaps "Refresh" - Which I haven't tried - Do you think it could be the Problem in this Senario?


The Phone is an Android V.8 -M20 which was bought from China
I'm pretty sure when I bought this phone last year the FREQ was Good for PM...

Query:
Should I have to go to my PM Account to Change or Re-Enter Information?

Thanks everyone.

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[Triguy]

What is the brand of phone ?   Public Mobile uses the following frequency bands: 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). HSPA: 850 MHz, 1900 MHz (UMTS).

If your phone is compatible then you should be able to put in the sim over.

[Darren_M]

The Phone is an M20 From China.. and I'm Pretty Sure When I Bought it was Good for those Frequencies

[darlicious]

@Darren_M 

The M20 only has 2 out of 9 4G bandz and 2 out 3 3G bandz but theres conflicting info out there as evidenced below.

Edit: Heres what i could find on the chinese version:

• 4G LTE
  LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 38(2600), 40(2300), 41(2500)
• Speed
  HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat12 600/50 Mbps

Edit: Heres the APN settings and info on your phone:

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-m20

[Darren_M]

I guess you are saying it does not work with PM?
(though it shows Telus Network)

I also have a Galaxy GT ..(7530)? - I'll see if I can find the SIM SLOT and try that one.... 

[darlicious]

@Darren_M 

It will but not very well....great phone but that version isnt made for the north american market. Where's the other phone from?

[darlicious]

@Darren_M 

That one is worse if its from india....

Other names:	GT-S7530
Dimensions:	121,6 x 64,1 x 10,5 mm
Weight:	119 g
GSM frequencies:	850/900/1800/1900
Standard UMTS:	900/2100
Standard battery:	Li-Ion 1500 mAh
Stand-by (max.):	2G: 530 h 3G: 420 h
Talk time (max.):	2G: 12,7 h 3G: 7,8 h
Internal memory:	8 GB
RAM memory:	384 MB
Memory cards:	-
Operating system:	MS Windows Phone 7.5 Tango
Processor:	Qualcomm MSM7227A 1,00 GHz Number of cores: 1
GPU:	Adreno 200 enhanced

[z10user4]

 @Darren_M : Can you post the full make/model/submodel of both phones.

[darlicious]

@Darren_M 

gishan.net says the M20 is 50% compatible.

[softech]

M20 should have enough bands  to work.  I had another phone with the same bands and working ok in GTA area..