Recently purchased unlocked V10 from Amazon (AT&T Unlocked Phone compatible with GSM SIM cards in U.S. and worldwide) and put my PM sim card in when I received it. Immediately I saw it connect to the PM network and could use it. However, I had trouble with the battery so I performed a hard reset and since then, I have not been able to connect to any network (error while searching for networks). I tried the *#*#4636#*#* code but got a message that the application does not work with this device. However, I could see behind the message that GSM service: Radio off.
What I've tried:
-contacted seller to ask if it was factory unlocked, which I think would mean it wouldn't revert back to "locked" after a reset - he said it was "fully unlocked", whatever that means.
-sim card works in all other telus-locked phones
-tried my friend's telus sim card in the V10 and had same issue
-imei is valid
-factory reset twice, once through menu and once using buttons
-checked my account in good standing
I would really appreciate some advice in this matter before I give up and return it.
Any suggestions from this wonderful community?
Solved! Go to Solution.
Are you able to return the phone to the person you purchased it from? Can they sell you another one?
You could always root the phone, although depending on your tech experience that would not be my first recommendation. Get your money back if you can and get another V10!
Given your tests I'm pretty sure it has relocked. Here's a post I found: https://forum.xda-developers.com/tmobile-lg-v10/help/t-mobile-locked-phone-please-help-t3305637
You could also try getting a new unlock code. Othershave reported this site is good: https://www.mobifree.net/unlock.
Sorry can't be more help. Wait a bit for some of our Android buffs to chime in.
Thank you Ludite...that's what I was thinking. The only thing perplexing me though, is that in my experience, whenever a locked phone detects a different carrier's sim card, I would get some indication that it wouldn't accept the sim because of the carrier. This time there is no error message.
And thank you for the link to unlock...would you happen to know if the same issue would arise if I reset the phone again in the future? Seems strange to me.
From a quick search on AndroidCentral forms, it looks like you may have an APN issue, which could have been caused by reseting your phone I suppose.
Visit http://www.unlockit.co.nz/mobilesettings/ and search for (CA – Public Mobile)
Directions for Android are along the bottom. See if that works for you.
Oh, my bad, for some reason I was thinking you were trying to access data.
Does your phone work with wifi? If so, you could always try downloading the LG V10 Hidden Settings No Root app and see if maybe something is switched off that you need on?
Shot in the dark.