Unable to send or receive calls

[vikingz]

I just upgraded my phone to a Motorola razer phone 2 and cannot receive or make calls.  If I switch to 3g as my preference then I can make and receive calls but cannot use LTE data.  If I switch back to LTE as my preference then I cannot make or receive calls again but can use my data at LTE speeds.  I pay for LTE speeds.  Yes I have rebooted the phone numerous times.  Yes my phone is compatible and yes my sim chip works properly in another phone.  Yes my phone works properly if I put in a different carriers sim card.  I have contacted a moderator a few days ago and to be honest I am very unsatisfied with thier response.  I believe they did not understand the problem even after several back and forth emails.  Has anyone else had this issue?  What is my next step if I am unhappy with the moderators answer?

[geopublic]

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@vikingz wrote:

In settings you can choose your prefferd network.  If you have on auto it is LTE.  I cannot make or receive calls and need to manually select 3g reboot the phone etc.  I can then make calls etc but can only use 3g data.  I pay for LTE.  If I want to use LTE I need to reselect it in settings reboot the phone.  Then I cannot make or receive calls again.

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@vikingz  Hum, usually when it's on auto it should be able to switch between the two. Is that phone running Android?

[Anonymous]

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@vikingz wrote:

In settings you can choose your prefferd network.  If you have on auto it is LTE.  I cannot make or receive calls and need to manually select 3g reboot the phone etc.  I can then make calls etc but can only use 3g data.  I pay for LTE.  If I want to use LTE I need to reselect it in settings reboot the phone.  Then I cannot make or receive calls again.

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So what are all the choices under preferred network? The way I've seen it work for other phones is that it sits around waiting on LTE. A call comes in and it flips to UMTS or whatever 3G. Hang up. It returns to LTE for idle.

[vikingz]

First, you picked the wrong phone.  It's a razer phone 2.  The brand new flagship phone that supports every cellular band.  You picked the original flip phone.

[vikingz]

It's not a device issue if the phone works properly on another network.

[Alireja]

@vikingz 

Go to this link, under START CHECKING, put your phone brand and model and check to see if your phone is compatible with 4G or not. Easy, eh?

I checked one Motorola and seems LTE/4G in not supported on that particular model.

[vikingz]

In settings you can choose your prefferd network.  If you have on auto it is LTE.  I cannot make or receive calls and need to manually select 3g reboot the phone etc.  I can then make calls etc but can only use 3g data.  I pay for LTE.  If I want to use LTE I need to reselect it in settings reboot the phone.  Then I cannot make or receive calls again.

[geopublic]

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@vikingz wrote:

I just upgraded my phone to a Motorola razer phone 2 and cannot receive or make calls.  If I switch to 3g as my preference then I can make and receive calls but cannot use LTE data.  If I switch back to LTE as my preference then I cannot make or receive calls again but can use my data at LTE speeds.  I pay for LTE speeds.  Yes I have rebooted the phone numerous times.  Yes my phone is compatible and yes my sim chip works properly in another phone.  Yes my phone works properly if I put in a different carriers sim card.  I have contacted a moderator a few days ago and to be honest I am very unsatisfied with thier response.  I believe they did not understand the problem even after several back and forth emails.  Has anyone else had this issue?  What is my next step if I am unhappy with the moderators answer?

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@vikingz  Does your phone have a setting that allows you to enter the preferred network type as LTE/UMTS Auto (PRL) or similar? That way u will be able to make calls and connect to LTE for data.

[GinYVR]

@vikingzNext steps I can think of is to go to CCTS to make your case, and or forefeit your credits and move to another provider?

To me it seems to be a customer device issue more than a network issue.

[ShawnC13]

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@vikingz wrote:

I just upgraded my phone to a Motorola razer phone 2 and cannot receive or make calls.  If I switch to 3g as my preference then I can make and receive calls but cannot use LTE data.  If I switch back to LTE as my preference then I cannot make or receive calls again but can use my data at LTE speeds.  I pay for LTE speeds.  Yes I have rebooted the phone numerous times.  Yes my phone is compatible and yes my sim chip works properly in another phone.  Yes my phone works properly if I put in a different carriers sim card.  I have contacted a moderator a few days ago and to be honest I am very unsatisfied with thier response.  I believe they did not understand the problem even after several back and forth emails.  Has anyone else had this issue?  What is my next step if I am unhappy with the moderators answer?

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Can you have it select 3G or LTE automatically?  When you call your phone will use 3G anyway